PraetorianWolfie: Remember, this was their flagship title at the time. It got stellar reviews, must have sold really well. It was and probably still stands as one of the biggest ads for the company. And for some reason they thought that ironing out those bugs was not a priority.
Nobody thought that if I play a game that was highly recommended and run face into story consistency and save system bugs across episodes, I'd be turned off purchasing any future titles of the same construct / same company?
RadonGOG: Well, that it is the typical problems of conventional review systems: What do you do with a title with obvious weaknesses on the one hand, but a lot of strenghts on the other? Can result in near to every common rating, 60 to 95.
Which is exactly why 99% of all reviews are completely useless - the insane obsession to give some kind of a grade does no good.
When I wrote long ago for a webzine giving some final grade in reviews was always problematic. I hated it, and it always seemed wrong.
Now when I write reviews every now and then on my own, I make sure that
1) there's absolutely no grade of any kind, all information about the game and its quality is in the text (yes, you gotta actually read!)
2) the review makes very few, preferably no cross-referencing to other games, but tries to stand entirely on its own.
Especially the second part is very challenging. The temptation to write "Monkey Island did this thing better" is almost overwhelming, but especially from newbie reader's point of view should be avoided. You can't expect a reader to have played any games that you have.
And this is off-topic here... I don't think reviews were the problem that did Telltale harm that they couldn't overcome. I believe some of their most critically praised games were among their least sold titles, actually.