Yeah, I've wondered for years about GOG's "work ethics" too, and the thing is, it's not getting better. In fact, it appears as though the lack of.... something... has gotten worse. I don't know if that something is competence, motivation, resources, work culture issues.... I dunno. But I have posted here for years about how I don't understand their seeming inability or lack of motivation to put the very best product they can before they buying public, at the most critical point. In a restaurant, that would mean the building you walk into and sit down to eat at. You can have the best food every prepared by humankind, but if your restaurant has a leaky roof, rats running everywhere, and molded food slung on the walls.... good luck with that business model.
With a webstore it's your.... website. Duh. It doesn't matter what games you sell (even more so in a game webstore than a restaurant in that it is possible that despite having a horrible setting, the food itself is distinguishable. Not so here. The games you buy here are no different... for the most part there are obviously exceptions, than the games you can buy at any other video game webstore. This website is the first, the main, and really the ONLY place you have an opportunity to "make an impression" on potential customers. Yet.... GOG just doesn't care.
And here's the world's worst kept secret. In a for profit business, when push comes to shove, no matter how enlightened or well meaning management may be, when there is conflict the ultimate decision is what's best, as in financially, for the company. NOT what's best for the customers.
So if, say GOG's problems are potentially fatal, you/we won't ever know until it happens. You simply can't, from a business perspective, at least it seems to me, put out any kind of "warning" to your current customers that things are going bad because... duh... that will lead to things going bad faster. What I'm trying to say is if you haven't downloaded every game you own on GOG, now is the time to do it. Because if things go sideways, you most likely won't get a notice beforehand and your games will be gone... forever. And even if they were able to give some sort of warning before going out of business, it would by default have to be a short one, and well, guess what's going to happen when every GOG customer tries to download every game after that warning is issued.
I've loved GOG from the beginning. There no DRM stance is one that should be standard in the world, not a unique selling point. But for whatever reason, man they don't seem to care one iota about this website and this website is where every current, new, and potential customer has their first, last and every impression from this business.
Post edited June 29, 2023 by OldFatGuy