The chatbot has been gone since July 28th or so. Hopefully it's a permanent change.

Jolly good!

I'm intrigued, what exactly did you write into those emails?

Did you just say like "F*ck I want my games back so badly, boohoo.", or did you call GOG staff as*holes who should eat sh*t and die? Something else?

If I were you, I'd write an apology email to them explaining you have Tourette's, F*CK SH*T C*NT!!!

But support won't improve until gog can afford to hire more support people (which may never happen), no?

They have removed the last account which was a yahoo account and it had all but 1 game in it. That's 199 games. Once that account was not accessible I lost all my games. I guess I'll give up cause it's been 3 days.

They haven't removed the account, it's still there.
The link given above works.

Just wait for an answer. And keep your proof ready. They can't just trust you and hand it to you.

As i said they will answer sooner or later, unfortunately they are understaffed (to say the least). I just hope some tickets are treated before some others (depending the nature of the request).

Trust me 3 days isn't a lot at all...

I don't even know if they follow tickets when you respond to it. I have a ticket which got answered the same day i created it ; but i got no human answer since i updating it for a bug affecting the web library (each time i found a game affected by it). Ticket was created July 14...so.....

In the end this is no good for their business. If support is taking too much time....

Just don't give up.