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Big changes are here.

My Account is the heart of your GOG.com experience. It's the one place that's 100% yours, and the place you always go to download your games and manage the entire library.
Starting today, your My Account is completely new - remade and redesigned from scratch to better support our growing library of games and many of your biggest requests. Aside from every usability fix we could think of, we've also introduced brand new tools to keep your library organised, and new social features to stay in touch with your friends.

The list of new features is long, but you can see the whole thing on our forums. The most important highlights include:

--Support for friends lists and chat.
--Shared wishlists.
--Advanced filtering and custom tags for your library.
--A new, detailed order history.
--Accessible game changelogs.

We're sure that these new changes will greatly improve your overall user experience on GOG.com, and we can't wait to hear what you think on the wishlist and right here in the comments!
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JudasIscariot: Because they actually work...unlike me >.>
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xenocidic: Are any of them working on bringing back manual sorting?
I don't know, sorry.
Nevertheless, in the hope that at least a few fixes and improvements will be implemented, when they get enough votes, here's the updated list of wishes regarding the current "My Account" changes:

Manual sorting

Keep or bring back manual sorting

Bring back game boxes in the game shelf

Bring back wood bookshelf library

Add an option to display all owned games on a single page in the user account

Restore the old PM system

Chat: Make sending a message with Enter configurable

Thanks to HypersomniacLive for starting to collect them.
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JudasIscariot: Because they actually work...unlike me >.>
You were not kidding when you called yourself a Thievin' Bastard.
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HypersomniacLive: I'm still putting together my feedback on the whole Chat system, and was thinking of creating a Wishlist entry afterwards, that would combine a few necessary improvements. There's already one entry for the size of the text box, and I'm not a fan of scattering things all over the Wishlist.
I could not find a wish list entry for the size of the text box (to add it to the above list). Isn't there one yet or am I only too blind to find it?
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No no no no no!
The wonderfully 'old school' library view was my favorite feature on Gog.

I do not like the new Library UI design and would very much appreciate a 'legacy view' option in the view menu. The old design brought back the deeply personal feeling of "value" for me (in regards to games) - a feeling that is increasingly absent from digital purchase experiences of all types (Anyone else remember browsing shelves of games in boxes at independent 'software stores' back in the late 80's/early 90's?). The new library makes my Gog games feel like disposable apps (in my opinion).

When I saw the new library UI in the Galaxy beta, I immediately went to the website to make sure it hadn't changed there as well. Today I logged into the site and am heartbroken to see Gog has taken away my favorite part of the Gog.com experience. I honestly think the old library UI may have been my primary reason for continuing to purchase games from Gog (I really don't care either way about DRM, and the site has steadily lost its digital monopoly on the old-school niche over the past couple years, so I'm really not sure why else I still buy from Gog).

It seems to me that Gog has chosen a market strategy of differentiating itself solely via the DRM-free branding (a predictable move, given that Gog is no longer the sole source for many older games). For me, however, this strategy entirely misses the real reason I've remained a customer: it was the UX that made Gog special (for me anyway - I can't claim to have researched your user base). Today, that UX just took a big hit.

This is my first post on a Gog forum, despite having been a customer for years. I will probably never post again. I just wanted to air my response in the hopes that Gog's design team might reevaluate he abrupt and irreversible nature of this change.
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eiii: I could not find a wish list entry for the size of the text box (to add it to the above list). Isn't there one yet or am I only too blind to find it?
It's in the Galaxy section, but I will make a Wishlist entry tomorrow (too tired now), summing up all the improvements and changes for the Chat system, pointing back to my feedback here, hence it will be include. But I'm fine if you want to go ahead and create one specifically for this.
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HypersomniacLive: It's in the Galaxy section, but I will make a Wishlist entry tomorrow (too tired now), summing up all the improvements and changes for the Chat system, pointing back to my feedback here, hence it will be include. But I'm fine if you want to go ahead and create one specifically for this.
I missed that Galaxy is also affected by that problem. If you make a combined wish list entry anyway I leave it to you and add it to my list tomorrow.
i thanx hypersomniac for his detailed analysis... tbh, i couldnt strain my mind into laying down clear thoughts like he did about the chat system...

i tried to pm two persons today, one was online, the other was offline... it was some "pm" like text, tbh, and didnt imply being replied immediatly (else i wouldnt have tried to contact an offline member)
when i look at the chat window, i see both chat messages i typed, yeah ! but tbh i dont see any clue if those messages were sent to the right person, they appears as things i "said"... but the chat subpage doesnt keep track of whom i sent the text to, nor if they actually finally read them (or at least it was delivered to their account)

ok, chat may work when one needs chatting... but there has to be something available between "instant chat" and public forum post to communicate with each others, dont you think ? longer mesasges, things you dont need a reply to, things you need the person to be able to see when they come back online while you are not anymore, things one needs to keep for further reference (message containing usable information like links, explanations, etc)
gog chat system cannot fill such daily needs !

i was rather more stupid and shortsighted type myself:
Chat is different from mail/message... if someone can mistake one for another, or confuse both concept, well, he should be taken away from making UI... it's like saying email and tweet are just the same and covers same needs. Tbh i in fact fail to find a correct analogy to explain the obvious: it ain't the same... or maybe gog's staff usually can replace their knives and forks with screwdriver and wench when they have diner ?

Chat system nowadays lack things that PM had and fails at providing them, but chat also fails at delivering what it was supposed to be good at.

that leads me to think: how exactly GOG see or imagine their customers to be ? do they really have an accurate feeling and undeerstanding of their audience and what kind of folk are lurking there since so many years ?
with the last changes, i felt like gog was telling me "hey, you are not the kind of customer we want here anymore..." or "you do not match the kind of customer we need"

i know it may sound rude but that is exactly the feeling i had there... So far, i think i understood they wanted superficial bee-like youths with smartphone... The old gamer sitting on his desk front of his desktop computer is not their type anymore.

to put it bluntly: i dont feel welcomed here ! not by the other folks, but by gog's staff and spirit. it is a rather bitter taste to deal with in one's mouth, especially when you had thrilled for gog since the beginning, being proud of any success they had, trying to promote them around one's circle of friends and so on.
Post edited May 15, 2015 by Djaron
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Djaron: i thanx hypersomniac for his detailed analysis... tbh, i couldnt strain my mind into laying down clear thoughts like he did about the chat system...

i was rather more redneck style myself:
Chat is different from mail/message... if someone can mistake one for another, or confuse both concept, well, he should be taken away from making UI...

Chat system nowadays lack things that PM had and fails at providing them, but chat also fails at delivering what it was supposed to be good at.

that leads me to think: how exactly GOG see or imagine their customers to be ? do they really have an accurate feeling and undeerstanding of their audience and what kind of folk are lurking there since so many years ?
with the last changes, i felt like gog was telling me "hey, you are not the kind of customer we want here anymore..." or "you do not match the kind of customer we need"

i know it may sound rude but that is exactly the feeling i had there... So far, i think i understood they wanted superficial bee-like youths with smartphone... The old gamer sitting on his desk front of his desktop computer is not their type anymore.

to put it bluntly: i dont feel welcomed here ! not by the other folks, but by gog's staff and spirit. it is a rather bitter taste to deal with in one's mouth, especially when you had thrilled for gog since the beginning, being proud of any success they had, trying to promote them around one's circle of friends and so on.
I was using WORD TO MOUTH since years ago to promote this place, I bring many friends as consumers to this place, I do not feel welcomed anymore too, more when PR and CM need to use ¨users¨ to recommend me to step further and be " happy" with the changes instead of have a response by their part. If this is the way their marketing team handles community crisis, is definitively BOOM.com and not GOG.com (Bad Old OLD Marketing), as bad as my joke...
Post edited May 15, 2015 by YaTEdiGo
I tried looking through the 17 pages of this topic & can't find an answer to this...

I have 2 friends who use GOG only for the games, with zero forum activity. Is there a way I send them a Friend invite?
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GOG.com: --Advanced filtering and custom tags for your library.

We're sure that these new changes will greatly improve your overall user experience on GOG.com, and we can't wait to hear what you think on the wishlist and right here in the comments!
Great - now please bring back:
manual sorting http://www.gog.com/wishlist/site/keep_or_bring_back_manual_sorting
and game boxes on shelves
http://www.gog.com/wishlist/site/bring_back_game_boxes_in_the_game_shelf

Some actual improvements - but why must they come with a soulless feel to our collections?
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xenocidic: Are any of them working on bringing back manual sorting?
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JudasIscariot: I don't know, sorry.
Perhaps you could, like, go and find out and, like, tell us? I suspect the answer is "No".

I've seen several flippant responses from you, and that's very poor PR.

By the way, I have no interest in manual sorting myself (too much work for me, and I could never trust any web site not to screw it up later; that kind of management I do locally under my own control, covering all my games from whichever source), but sensible grouping and sorting of series and correct genre tags might help address most of the complaints about library ordering I see here.
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ChaunceyK: I tried looking through the 17 pages of this topic & can't find an answer to this...

I have 2 friends who use GOG only for the games, with zero forum activity. Is there a way I send them a Friend invite?
A search for username/email will eventually be implemented, but as of yet you only have the option of finding their avatar somewhere and using the accompanying hover menu.
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xenocidic: Are any of them working on bringing back manual sorting?
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JudasIscariot: I don't know, sorry.
Maybe you should talk to them once in a while, then?
So where would the appropriate place be to request some form of vaguely convenient interface for backing up goodies and installers to an external HDD ?

It takes 3 clicks per game (and navigating a menu) to get access to the GOG Downloader links in My Account , it took 1 click before. When you have ~500 games that's a lot of clicks to keep up to date. There's also the probability you have to navigate through multiple pages to find the game you want.

GOG Galaxy is even worse in practice, to make backups of installers/goodies for uninstalled games: Navigate to Library, Navigate through the pages, Select Game, Wait for Page to Load, Drop Down the Menu -> Extras , and then the Goodies have to be downloaded individually.