It is indeed.

Hello,

I have purchased the game on Nov 2nd and requested a CD Key via the support button with no response. Today I have found out that theres a special link to request my CD Key which I have followed (http://www.gog.com/en/support/neverwinter_nights_diamond_edition/online_play_in_neverwinter_nights_diamond), however when I use this form and try to send my request it never goes through. The loading wheel just keeps spinning next to the send button and nothing happens. Has my request gone through?

Thank you

Doubtful. You should see a confirmation page saying the key will be sent to you "shortly". I'd do a forced refresh of the page and if that doesn't work, try a different browser.
Add another one to the list, someone just posted a problem getting a key for Far Cry on the general forums.

Ok, as a test of the system, I requested the NWN multi-player key ~48 hours ago. I just received mine, so hopefully everybody else has received theirs, too.

EDIT: Btw, I do intend to use it, after I finish the OC.

A friend of mine and I both bought the game on sunday and requested the same day for the keys... I got my key on thursday morning. My friend has yet to receive one. Wierd turnaround time. I've bought stuff from GOG before but this was my friend's first experience with the site... not forming a positive impression :/

sent my request about a week ago, same problem got no response so far.
I'm not fussed though as they are probably swamped with key requests considering how popular nwn is and how hard it is to find in store copies.
I will probably wait at least 1 more week before I get ants in my pants and try again.

Got my key, still dosn't work, somone is using this key aswell. this is lame.

Same here, bought it 3 days ago to play online with some friends. Now I got this legal NWN copy with the same functionality as an illegal one. Money well spent! Sigh :/

Really? I thought illegal ones came with keygens.. :)

Yeah, but they don't work in multiplayer. :P

My friend and I have managed to get multiplayer kinda working by blocking nwmaster.bioware.com in our hosts file (setting the address to 127.0.0.1) or if you have other software for blocking addresses, try blocking that one. It won't let you on servers that aren't blocking it, but at least one of you can host and the others join that person.

I received my CD Key, or what seems like it, and it still isn't working.

I'll just have to wait a little longer, doesn't matter, I CAN DO OTHER THINGS.

Send in the request a few times now, more than a week ago as first.
Still no response whatsoever.. and I'm quite sure I've correctly requested it.

If it still doesn't work when you receive the CD-key.. that'd just be bad. Bad service.

I do hope they prepare next time... for a launch like this,if I'll still shop here then, and saying "they're only 20 people" is just a horrible excuse. They just weren't prepared.. so just don't sell it this much then. (You can't really buy an egg sandwich either and then hear the egg will be delivered a week later, possibly with a bit of mold on it. That's a silly example, but a very similar experience.)

Awaiting somekind of polite (and working!) mail that includes a CD-key anytime now.

I am very interested in setting up something like that.
I have to block the authentication server using a firewall and then one computer hosts a LAN game and the other simply joins?

Still haven't gotten mine and it's now the weekend so no hopes.... Was planning to play a big session too