It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussion (archive)Question about emails(10 posts)solved(10 posts)solved
(10 posts)solved
Pages:
1
This is my favourite topic
Posted December 04, 2008
Hey guys, im kinda new here. I was wondering if you ever tried sending a email to the guys at support, and got a response?
I've sent them like 3 mails, and no word from them.
Is this normal?
Thx!
This question / problem has been solved by Firekimage
Posted December 04, 2008
avatar
MrArarat: Hey guys, im kinda new here. I was wondering if you ever tried sending a email to the guys at support, and got a response?
I've sent them like 3 mails, and no word from them.
Is this normal?
Thx!

Yes it works and they do indeed respond.
They have been very busy with the new site and holidays coming. They should get back to you. Make sure to use the Support Link at the top of the page.
Until then you can try here on the boards; you might find the answer you seek.
Post edited December 04, 2008 by Faithful
Posted December 04, 2008
it.. it takes a while, I still haven't received replies from emails from a few MONTHS ago.
maybe they're not doing support emails or maybe the point has become moot.
Posted December 04, 2008
I have received 6 responses so far.
There were a couple of mails I did not get a response to, but I think they do a good job for how busy they must truly be.
Posted December 04, 2008
Well i've sent them a mail and it took a couple of days/weeks ( i'm not sure) but they replied it. They are probably terribly busy toreply to everyone in time.
Posted December 05, 2008
Still no news...
Come on guys!
Posted December 05, 2008
Guess what! They sent me an email with my precious and badly needed Operation Flashpoint CD Key.
Thanks guys for all the effort!
Posted December 05, 2008
i sent a support message about gothic and got a response the same day + a follow up message asking if the solution worked.
Posted December 05, 2008
I'm sorry you had to wait. We try to respond to support issue messages ASAP, which is usually from one to three days, but can be more on occasion. This depends on the type of problem and the amount of traffic in the support system.
As for more "casual" messages, by which I mean those not related to a problem - we read all of them (kudos always boost morale!;)) and reply if and when time allows.
Post edited December 05, 2008 by Firek
Posted December 05, 2008
Thanks guys, I've received the responses. Special Thanks to Peter.
Hugs!
Pages:
1
This is my favourite topic
Community
General discussion (archive)Question about emails(10 posts)solved(10 posts)solved
(10 posts)solved