It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussion (archive)Purchasing Issue: Verified by Visa??(25 posts)(25 posts)
(25 posts)
Pages:
1
2
This is my favourite topic
Posted December 25, 2009
Hi new here. I've been trying to purchase some games through GOG. My problem is that every time I enter in my cc information on the order page and press the "order" button, a pop up appears that requires me to sign up for the "VERIFIED BY VISA" service. There is no way to close this pop up and continue with my order.
Any one else experience this issue? This is a ridiculous way to do business. This Verified by Visa service, which I've never heard of requires me to enter into my social security number. I've used my Visa card all the time online and it's never been a problem. Why is this a required service just to buy games on GOG? I thought this service was supposed to be user-friendly not something that requires extra hoops just to go through.
And just to verify, I've tried this 3 times on 2 different games. Exact same requirement. If I need to sign up for Verified by Visa, then I'm not buying at GOG. This is a misrepresentation of the service.
Posted December 25, 2009
Yeah I just had this problem (trying to gift someone a game) which is a REAL pain.
I guess the answer is to try Paypal, or setup a Verified by Visa account...
Posted December 25, 2009
avatar
ttrnet: Hi new here. I've been trying to purchase some games through GOG. My problem is that every time I enter in my cc information on the order page and press the "order" button, a pop up appears that requires me to sign up for the "VERIFIED BY VISA" service. There is no way to close this pop up and continue with my order.
Any one else experience this issue? This is a ridiculous way to do business. This Verified by Visa service, which I've never heard of requires me to enter into my social security number. I've used my Visa card all the time online and it's never been a problem. Why is this a required service just to buy games on GOG? I thought this service was supposed to be user-friendly not something that requires extra hoops just to go through.
And just to verify, I've tried this 3 times on 2 different games. Exact same requirement. If I need to sign up for Verified by Visa, then I'm not buying at GOG. This is a misrepresentation of the service.

vbv is visa's extra security level. As far as i know it's optional for card holders, but once you sign up to it then you have to use it on every website. SO it's on a per-card basis not a per-site basis. I could be wrong though, or they could have made it compulsory.
You sure you didn't sign up for it at some point.?
I did, and i really wish I hadn't... it's a real pain to have to try and remember the vbv password every time i buy anything.... :-(
Posted December 25, 2009
I love the service and think its great, but you better add there site to your no scripts and accept cookies otherwise it'll fail. If it fails to much i think you might card lock...
In the end I'm very happy about this, online safety is #1 and this extra layer is much needed nowadays... i just wish all sights supported V-Visa, been using it for over a year with no issues on other sites.
Posted December 25, 2009
It can depend on your bank and credit card (applies to other CC services, not just Visa), and not all sites require them. The way some of these things are setup is a bit flawed, but that's an issue for/with the bank more than anything.
At some point, it ceased to be optional here as far as I've seen.
Posted December 25, 2009
post lag ignore this...
Post edited December 25, 2009 by Starkrun
Posted December 25, 2009
avatar
ttrnet: Hi new here. I've been trying to purchase some games through GOG. My problem is that every time I enter in my cc information on the order page and press the "order" button, a pop up appears that requires me to sign up for the "VERIFIED BY VISA" service. There is no way to close this pop up and continue with my order.
Any one else experience this issue? This is a ridiculous way to do business. This Verified by Visa service, which I've never heard of requires me to enter into my social security number. I've used my Visa card all the time online and it's never been a problem. Why is this a required service just to buy games on GOG? I thought this service was supposed to be user-friendly not something that requires extra hoops just to go through.
And just to verify, I've tried this 3 times on 2 different games. Exact same requirement. If I need to sign up for Verified by Visa, then I'm not buying at GOG. This is a misrepresentation of the service.
avatar
soulgrindr: vbv is visa's extra security level. As far as i know it's optional for card holders, but once you sign up to it then you have to use it on every website. SO it's on a per-card basis not a per-site basis. I could be wrong though, or they could have made it compulsory.
You sure you didn't sign up for it at some point.?
I did, and i really wish I hadn't... it's a real pain to have to try and remember the vbv password every time i buy anything.... :-(

That's exactly why I canceled out of my order by closing the browser and did not sign up.
I'm very sure I didn't sign up before because Visa is asking me to "activate service", they needed my permission to do it first. That GOG requires this just to order games on their site is ludicrous and extremely contrary to all the representations of GOG. It's lame.
From this first experience, my impression is already very soured on using GOG.
Posted December 25, 2009
Verified by Visa might not be optional, depending on your bank really. In Norway it is basically mandatory for all online credit card purchases.
It's not a pain, and it's certainly not ridiculous. It is not GoGs fault either, it's the banking system that refuses to process your order before you have complied with the VbV procedure. It's just extra security so you won't get your credentials stolen, so what's the issue?
If you really don't want that, then use Paypal, or perhaps a MasterCard will work.
Posted December 25, 2009
avatar
stonebro: Verified by Visa might not be optional, depending on your bank really. In Norway it is basically mandatory for all online credit card purchases.
It's not a pain, and it's certainly not ridiculous. It is not GoGs fault either, it's the banking system that refuses to process your order before you have complied with the VbV procedure. It's just extra security so you won't get your credentials stolen, so what's the issue?
If you really don't want that, then use Paypal, or perhaps a MasterCard will work.

Considering the hundreds of times I've made purchases on this card online, this is the very first time I've ever encountered the VbV requirement. On a new site, asking for even more private information. It certainly raises alarm bells for me, how do I know it's really Visa's service instead of a phishing scam? GOG certainly didn't include any information that this is a requirement in the ordering of their games. The pop up didn't include any phone number to call Visa to verify authenticity. So there's an issue.
Posted December 25, 2009
avatar
stonebro: Verified by Visa might not be optional, depending on your bank really. In Norway it is basically mandatory for all online credit card purchases.
It's not a pain, and it's certainly not ridiculous. It is not GoGs fault either, it's the banking system that refuses to process your order before you have complied with the VbV procedure. It's just extra security so you won't get your credentials stolen, so what's the issue?

I agree it's not gog's fault. But personally I think VBV is very badly implemented. It's a good idea to add extra security... i just think the way they've gone about it isn't the best. Adding ANOTHER password to remember isn't very clever, and it opens up situations like above, and either the fear of phishing, or the chance to really do it.
If they'd gone with disposable card numbers, or some form of number on the back of your card that you had to enter digit x, or anything other than the way they did it...
But maybe it's just the fact i rarely use my visa card, so i can never remember my vbv password, and always have to reset it. ;-)
Posted December 25, 2009
avatar
Starkrun: In the end I'm very happy about this, online safety is #1 and this extra layer is much needed nowadays... i just wish all sights supported V-Visa, been using it for over a year with no issues on other sites.

+1
I'm quite happy about the Verified By Visa service as well. I freaked a bit too the very first time it popped up. But then what did I do? I googled the service, found that it was legit, signed up, and have been happy about it ever since. Never had a problem with it, and I'm glad that noone can misuse my account with just my card number.
Posted December 25, 2009
avatar
soulgrindr: I agree it's not gog's fault. But personally I think VBV is very badly implemented. It's a good idea to add extra security... i just think the way they've gone about it isn't the best. Adding ANOTHER password to remember isn't very clever, and it opens up situations like above, and either the fear of phishing, or the chance to really do it.
If they'd gone with disposable card numbers, or some form of number on the back of your card that you had to enter digit x, or anything other than the way they did it...
But maybe it's just the fact i rarely use my visa card, so i can never remember my vbv password, and always have to reset it. ;-)

This might be implemented differently in other countries, but for me, I have to enter my banking password (same password as in my online banking service, which I use often), along with a numeric code gotten from one of those code-generator dongle things, which I carry with me physically. That removes the phishing concerns.
Posted December 25, 2009
I have a Visa Electron, but I use PayPal.
But... Verified by VISA is totally legit and kinda neat. I don't see a problem here.
Posted December 25, 2009
avatar
soulgrindr: But personally I think VBV is very badly implemented. It's a good idea to add extra security... i just think the way they've gone about it isn't the best. Adding ANOTHER password to remember isn't very clever, and it opens up situations like above, and either the fear of phishing, or the chance to really do it.

I agree that most of the implementations (a second password) are pretty bad and don't offer much in terms of added security. What card issuers need to do is use the system to implement proper two-factor authentication (something you know, something you have, something you are; pick two). Using the same factor twice simply does not provide much additional security.
avatar
stonebro: This might be implemented differently in other countries, but for me, I have to enter my banking password (same password as in my online banking service, which I use often), along with a numeric code gotten from one of those code-generator dongle things, which I carry with me physically.

Now that's a much better implementation (although the re-use of the banking password is a bad idea, as it just offers additional opportunities for that to be captured).
Posted December 25, 2009
VBV is horrible. First thing I'd train someone is never ever ever ever (etc) type your card number into a popup window. GOG has nothing to do with it, of course, it's a Visa thing. Paypal does things a lot more logically.
I noticed it on one shop, closed out of that and never saw it again. I think either because I stopped using Visa there or they're not forcing it anymore. I don't think it will last long...
Pages:
1
2
This is my favourite topic
Community
General discussion (archive)Purchasing Issue: Verified by Visa??(25 posts)(25 posts)
(25 posts)