Petrell: Ok, should have writen developers/
publishers there in the first place. And they are at fault if state of internet/authentication servers causes game not to function, they put the authentication there in the first place and are responsible for any damage or lose of game time it causes.
So, say for example, there's a fire at the data center where the authentication servers are housed, is the publisher really responsible for people not being able to authenticate their game during the period of time required to relocate the authentication server? It's not their fault there was a fire. And if that data center also just happens to house the servers related to all of their internet presence, how do you expect them to provide a patch which would temporarily remove the need to authenticate?
How about the advent of Word War 3 resulting in the total loss of the Internet to the general public? Are you then going to hold the publisher responsible?
Yes, these examples are a little severe (the first, however, has happened -- this year in fact) and while I hope the second and similar do not occur, you can't realistically hold any company responsible for loss of gaming time due to circumstances beyond their control. I'll think you'll find there are laws in place in most countries to ensure as such.
Your access to a game, is not a basic human right, nor should it reasonably be considered one. Games, like any form of paid entertainment, are a luxury and not a necessity. It probably should be a consumer right though, yes, but within reasonable reason, such as ensuring access for a specific period of time of say 10 to 20 years barring any circumstances which could be considered a force majeure.