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General discussionWhy I hate GOG's refunds(45 posts)(45 posts)
(45 posts)
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This is my favourite topic
Posted November 02, 2019
low rated
I recently brought Myst masterpiece edition based on the praise it has received. After a few minutes of playing it, I realized that it wasn't my type of game.

The problem I'm having is not necessarily the game itself, but rather the option (or lack thereof) to refund it. Whereas Steam will gladly give your money back if you aren't satisfied with it, as far as I know the only way to get your money back is to contact GOG itself, and ONLY if the game has any technical problems. This is without going into law (I live in Australia), but in my opinion, this is unfriendly to the consumer.

P.S. Don't suggest lying to the support team. I simply don't have the heart to do that.
Posted November 02, 2019
high rated
That's pretty ridiculous whining tbh. Gog's advantage over Steam is that you get DRM-free offline installers, but logically that also means you can't get easily refunds, because otherwise there would be no limit to scammers who keep the offline installers after getting a refund. When one still bought games as cds in boxes 20 years ago, you couldn't get a refund either, if you didn't like the game.
There's a lot to criticize about Gog, but this really isn't a good reason imo.
Posted November 02, 2019
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morolf: That's pretty ridiculous whining tbh. Gog's advantage over Steam is that you get DRM-free offline installers, but logically that also means you can't get easily refunds, because otherwise there would be no limit to scammers who keep the offline installers after getting a refund. When one still bought games as cds in boxes 20 years ago, you couldn't get a refund either, if you didn't like the game.
There's a lot to criticize about Gog, but this really isn't a good reason imo.
Exactly. You can't blame GOG here, blame all the dishonest people in the world.
Posted November 02, 2019
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escape12: .
.
and ONLY if the game has any technical problems..
Or if you had not downloaded it and did not take your time to ask for the refund. I got one once for social-political reasons.

If next you get interested in a highly praised game check it up on You Tube to make sure it fits your taste.
Posted November 02, 2019
Noting to hate but misunderstanding is a better term. This isn't the same as going to Woolies and buying a pair of undies, wearing them for a week and then taking them back for a refund because Woolies can see the item returned and Gog cant see whether you have deleted the game or not and in certain cases have trusted the user but in this case I doubt a refund will come.
Posted November 02, 2019
low rated
avatar
escape12: I recently brought Myst masterpiece edition based on the praise it has received. After a few minutes of playing it, I realized that it wasn't my type of game.
1st person puzzle game where turning a nob changes something in a different part of the island? Who wouldn't love that?

I'm naturally being a little sarcastic. I found Point&Clicks are not my thing, and Myst falls easily into one of the categories of games i utterly dislike.

On the otherhand the Masterpiece edition was only $6...

I'm reminded of buying the lego games here on GoG, which included the StarWars/DC Universe and Harry Potter games. Within 10 minutes i realized what the games were, something you could play with your 4 yearold and hang out, but not something that had any real skill or to play solo.

Naturally i didn't request a refund, not that i didn't want to.
Posted November 02, 2019
Dude would it have hurt to watch 30 seconds of a YT gameplay video so you knew what type of game you were buying?
Posted November 02, 2019
high rated
I'm dreadfully sorry. I was very angry when I wrote this.
Posted November 02, 2019
Escape, give it a second chance. I really dislike 1st person games, but tried Myst because I had heard so many good things about it and actually enjoyed the game.
Posted November 02, 2019
high rated
avatar
escape12: I'm dreadfully sorry. I was very angry when I wrote this.
Takes balls to admit you were wrong.

See it this way: GOG empowers you. With downloading the offline installer the game is yours for eternity. Even if your account here is locked (or terminated by yourself) or GOG goes out of business - the game (this one copy) is yours. And you're free to install and run it on any compatible machine, nobody can or will prevent this.
But with this power also comes the responsibility to get yourself informed before spending money, and to take the risk of occasionally making a wrong decision.
Posted November 02, 2019
low rated
avatar
escape12: I recently brought Myst masterpiece edition based on the praise it has received. After a few minutes of playing it, I realized that it wasn't my type of game.

The problem I'm having is not necessarily the game itself, but rather the option (or lack thereof) to refund it. Whereas Steam will gladly give your money back if you aren't satisfied with it, as far as I know the only way to get your money back is to contact GOG itself, and ONLY if the game has any technical problems. This is without going into law (I live in Australia), but in my opinion, this is unfriendly to the consumer.
The following is going to be blunt and critical...I apologize for that, but I want you to know I offer this as advice and not to insult or offend you intentionally:

It's not unfriendly....many businesses don't let you return digital goods(games) if you didn't like them(sort of including gamestop, which has a short return policy but only gives store credit iirc). Steam does it because they want good pr and can afford to handle the losses, while Gog cannot.

Next time, you should research a game before buying: See if it will run on your OS, check subforums to see if anyone had any problems with it and if they are solvable, and watch some let's plays or read some reviews from both sides(like/dislike) as well. That way you can avoid such problems in the future.
Posted November 02, 2019
avatar
escape12: I recently brought Myst masterpiece edition based on the praise it has received. After a few minutes of playing it, I realized that it wasn't my type of game.

The problem I'm having is not necessarily the game itself, but rather the option (or lack thereof) to refund it. Whereas Steam will gladly give your money back if you aren't satisfied with it, as far as I know the only way to get your money back is to contact GOG itself, and ONLY if the game has any technical problems. This is without going into law (I live in Australia), but in my opinion, this is unfriendly to the consumer.
avatar
GameRager: The following is going to be blunt and critical...I apologize for that, but I want you to know I offer this as advice and not to insult or offend you intentionally:

It's not unfriendly....many businesses don't let you return digital goods(games) if you didn't like them(sort of including gamestop, which has a short return policy but only gives store credit iirc). Steam does it because they want good pr and can afford to handle the losses, while Gog cannot.

Next time, you should research a game before buying: See if it will run on your OS, check subforums to see if anyone had any problems with it and if they are solvable, and watch some let's plays or read some reviews from both sides(like/dislike) as well. That way you can avoid such problems in the future.
Thanks for your advice. Sometimes GOG overwhelmes me with its large collection of games, and I often get too hasty buying one.
Posted November 02, 2019
low rated
avatar
escape12: I'm dreadfully sorry. I was very angry when I wrote this.
It happens, no worries. :)
Vid somewhat related
================

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escape12: Thanks for your advice. Sometimes GOG overwhelmes me with its large collection of games, and I often get too hasty buying one.
Not a problem, and thanks for taking the criticism in a mature fashion....so many nowadays don't know how to do this, it seems.

As for games/sales....I usually chalk up a bad buy(if I make any) as a few bucks lost so no big deal, and move on.....although as I advised I often check into what I buy first to be sure it's something I can run/that I will enjoy(or if I just want to support a good game dev).
Post edited November 02, 2019 by GameRager
Posted November 02, 2019
avatar
Tauto: Noting to hate but misunderstanding is a better term. This isn't the same as going to Woolies and buying a pair of undies, wearing them for a week and then taking them back for a refund because Woolies can see the item returned and Gog cant see whether you have deleted the game or not and in certain cases have trusted the user but in this case I doubt a refund will come.
No you can't get a refund for used underwear it's part of their policy along with Big W.
Posted November 02, 2019
avatar
Tauto: Noting to hate but misunderstanding is a better term. This isn't the same as going to Woolies and buying a pair of undies, wearing them for a week and then taking them back for a refund because Woolies can see the item returned and Gog cant see whether you have deleted the game or not and in certain cases have trusted the user but in this case I doubt a refund will come.
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David9855: No you can't get a refund for used underwear it's part of their policy along with Big W.
You are correct, my better half just informed me.
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This is my favourite topic
Community
General discussionWhy I hate GOG's refunds(45 posts)(45 posts)
(45 posts)