even though I see absolutely nothing indcaitcaing it, GOG rep has told me they cannot refund me full amoutn based on "hours of play" stating I "played more than 2 hours". Okay!| fine! where in the policy does it state this!

https://support.gog.com/hc/en-us/articles/115000487189-GOG-Voluntary-Refund-Policy-Orders?product=gog

yes you heard it right! 30 days!

i think there has been a mixup....

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

Which game?

Section 1: "We're monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases."

Section 7: "We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases."

It's a voluntary refund policy. That means they can honor it or not at their discretion. Best bet is if you want to try a game, make sure not to use Galaxy, and that it stays closed while you play. Delete the Galaxy DLLS in the game folder after installation. Then dare them to track your info. After 30 days, verify game files to get Galaxy functionality back.

Just in case it needs clarifying :

This isn't a "borrow each game for 30 days" policy.

That's 30 days to request a refund, not 30 days to play the game. There are some short games in the store that can be played in full in 2 hours. What game are you trying to refund and how long did you play it?

It's not the place of everyone on the forums to judge whether OP deserves his refund or not. Please leave that to GOG to decide as they have the relevant information.

According to the policy, GOG has the right to refuse refunds for whatever reason they choose (not withstanding statutory rights).

But this policy is definitely unclear and if people are abusing it then rewrite the policy to make it clearer and fairer for people who don't abuse the policy.

It's a forum thread, not a support ticket. If you don't want to deal with forum users, then don't post on the forum. As a customer, I'm keenly interested to know why refund requests get rejected. Feel free to send GOG your suggestions for improving the wording. I don't find anything unclear about it:
Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead. Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

• So if you played all or most of the game, you probably won't be granted a refund if the game didn't suddenly stop working and you weren't able to resolve the technical issues. This is not a concern if you disable time tracking in GOG Galaxy or don't use it altogether.
• You won't be granted refunds anymore if it looks like you're abusing the system to play games for free.

In an ideal world, you could simply get a refund because you did not like a game, and there would be a long extended period of grace to do so.

In the real world though, it ain't that simple. There has to be checks and balances.

You have to balance the rights of the customer and the provider.
You have to check that each have done what they should.

It is unlikely I will ever refund a game, if just simply because it could be months or even years before I get around to playing it. Obviously that is the risk I am prepared to take. It is also why price is very important to me. I do the same with movies and TV series on DVD and Blu-ray, and somewhat the same for books and ebooks. I buy far more than I can keep up with, taking advantage of sales and discounts.

Anyway, getting a refund for a game where there is nothing wrong with it in a working sense, is purely at the discretion of the store you bought it from. In reality, you can refund it for any reason, if done within the 30 days, subject of course to information GOG might possess, like hours of play if you allowed Galaxy to monitor that. It's not that reasonable, if you have engaged in a few hours of gameplay, to expect a refund. Of course, that can be tempered by a game breaking bug for instance.

It is not up to GOG to ensure you know how to play a game or are skilled enough to do so, or have a suitable PC. It is not up to GOG if something in the game irks or angers you, though you could maybe mount an argument that the provider should be held to a certain expectation and delivery.

In my experience GOG seem pretty lenient and accommodating though, unless they feel you are abusing their goodwill. GOG are certainly not providing a lending service.

Refunding in my opinion, should not be looked upon as guaranteed. It should be looked upon as kind of there if you really need it. Maybe you bought it by mistake, it isn't what you thought it was, or maybe it just won't work properly on your hardware, or you forgot you already had it elsewhere, or suddenly a game you prefer is available and your funds are limited, or it gets a better discount just after you buy it, etc.

If we ignore the demos and prologues, and go by the criteria that the game in question was:

A) purchased not longer than 30 days ago (since that's the reason neosapian thinks he is still eligible for a refund),

AND

B) was played longer than 2 hours (since that's the reason GOG used to deny a refund, accordingly to neosapian),...

..."Space Hack" (playtime: 2:01hrs) and "Baldur's Gate 2 Complete" (2:14 hrs) would be the most probable candidates.

Of course those two are at the absolute lowest end of the playtime spectrum, so - in these two cases, GOG may probably still have granted a refund (?) (though I don't know how strictly GOG sticks to the "2 hours max. rule").

If we look at the next games which fit both criteria, and where criterion A (played longer than 2 hours) is still in the single digits, it could be:

"Baldur's Gate: the Original Saga" (4:56 hrs),
"Mafia Classic" (4:67 hrs),
"Neverwinter Nights Diamond" (5:50hrs),
"Ultimate Fishing Simulator" (5:59 hrs), or
"The Beast Inside" (7:34 hrs).

Of these, only "The Beast Inside" can be played through in the time shown (according to "howlongtobeat"), and of course it's hard to say how much time one is willing to spend on the "Fishing Simulator".

And everything after that shows playtimes from 10:02 hours up to 194:49 hours...aka: enough time to play through most (modern, non-RPG) games.

Of course: none of us knows the "refund-history" of neosapian.
Maybe he uses the offer to refund often?
Maybe more often, than GOG thinks of as reasonable?

they didn't say anything about "2 hours" and nobody has really answered. I said -nothing- about 30 days

I said they did not say anything anywhere about "more than 2 hours" not eligible.

the game in question is Uncertain: The Last Quiet Day." it was too short! it was too much money for the time it took!

the point is, they mention nothing about "more than two hours" or "up to two hours" nothing!- and yet the tech agent in my support ticket said:

"according to gog policy we cannot refund a game played more than 2 hours"

"According to gog policy"

no mention of max of 2 hours!
WHERE does it say that!

Everyone on this topic keeps ASSUMING I am some kind of "tester" /"renter" or expect to play it 30 days! NO I said two hours, not 30 days!

and judging the poster for simply making a point is blowing this whole argument out of proportion! I thought only grandmothers of 92 in nursing homes got as delusional as some of the posters here-whom I won't mention!

and again to clearify and speaking as I would to my 92 year old grandmother

*I said nothing about "renting games"

*nothing about piracy

*nothing about expecting 30 days play time!

**I simply stated,

in fact,

that if you buy a game

the seller

need to make it clear!!!

not just bring it up later! out of the void in some blank statement

*** "according to gog polilcy"

--- and no I am not an abuser of gog--
--. do not get angry at t games they are simply games!
-and do not give one wet slap about a few dollars and cents beyond the fact
they mention nothing about 2 hours max

and yet she, the tech brought it up litterally out of the void!

judge not lest ye be judged!

where in my Original post did I mention 30 days!
"yes you heard it right!" that was sarcasm! I was quoting them! because I am pointing out the vagueness of the contract! they say nothing about "max of 2 hours! playtime!" in fact they say nothing at all!

anywhere!

and posters quoting the regulations is pointless. since I already read it!

also Pro Farmer Cattle and Crops, while is not "in development" is incomplete! and nowhere in the game description where I bought it does it say this. they just put a bunch of adds and gimicks luring you into a deader! and the german devs they just walked out!

I will also point out that NIETHER GOG NOR DEVS would be in existance if not for PAYING cusotmers! which I am! I do not "freeload"!!! I PAY FULL PRICE AND EXPECT FULL RESPECT FROM BOTH GOG, DEVS AN D FELLOW POSTERS!!!
in my country you are not guilty until proven innocent you are innocent until proven guilty!
and I expect contracts to be clear when someone refuses me!

While 2 hours is not said anywhere in their policy, they do reserve the right to refuse a refund. People above have already mentioned that a couple of times. And like those users also mentioned, under certain conditions it is reasonable to do so, like when you're asking for a refund after playing for over two hours a three hour long game (according to howlongtobet.com).

people above here mention nothing I don't already know!
they do not reserver the right to lie and say "according to gog policy we cannot refund a game played over 2 hours"!

Yes, you know all of that already and somehow you seem to ignore the implication. You may hang on to the specific 2 hours and argue about that, or you may admit that you've played through most of the game, at which point asking for a refund may be considered unreasonable.