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General discussionIn praise of GOG (and their refund policy)(22 posts)(22 posts)
(22 posts)
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This is my favourite topic
Posted June 28, 2022
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rabblevox: However, I have to shout out that their refund policy is maybe the best in the business
Compare that to my last refund experiences with Target and Amazon, both of which involved anger and escalation before being resolved.
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Ancient-Red-Dragon: I've done several refunds and exchanges with Amazon and never once did I ever experience "anger" and/or "escalation." Rather, they go out of their way to please me and give me all my refunds of every cent. I believe that is generally true of most other Amazon customers too. Did you swear at them or something? "Anger and escalation" from them sounds very unusual.

GOG certainly doesn't have "the best refund policy in the business."

Try getting another 50 refunds from GOG, for example, and I'm betting at some point long before they put all those refunds through, they are going to say that they aren't going to be giving you any more refunds.

In contrast, try getting another 50 refunds, or 200, or 500, from Steam, and as long as you played those games for under 2 hours each, then they will all go through.

And GOG's refund policy is probably contributing quite a lot to their financial troubles, which is another reason why it remains a very bad idea for GOG ever to have implemented their current version of their refund policy.

As for GOG being "the most honest" company: not really, since they have DRM in some singleplayer aspects of their games, whilst they at the same time falsely claim all of their games to be DRM-free.

And they certainly were the antithesis of "honest" when they untruthfully scapegoated their nefarious act of censoring of Devotion onto "many messages from gamers."

Likewise some months ago when they made a thread with a title that said something along the lines of they are re-committing to DRM-free, whilst the actual content of the OP that GOG wrote in that thread was the exact opposite of re-committing to DRM-free.

Not to mention GOG sometimes sells bugged games of which they offer no ability to download the non-bugged version, which they easily could do, i.e. Divinity: Original Sin 1, of which only the bugged version has been available as an offline installer since at least December 2017.
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rabblevox: Name a company, anywhere, that has unlimited returns.
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Ancient-Red-Dragon: Answer: Steam. Company named successfully.
Not true steam will decline if they feel you are abusing it.

I'm curious have you bought games anywhere besides GOG and Steam? GOG has a small list of buggy games compared to other places. Steam sells more broken games than GOG. Gamergate probably sells more broken games than steam and GOG combined. lol
Post edited June 29, 2022 by Syphon72
Posted June 28, 2022
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laser_eyes: Am I not entitled to assume that unless I am specifically told that a game has been censored then I can assume it has not been?
No, you are not, as I'm sure your vast law experience has already informed you, so I don't know why you persist with this. Trolling, I assume?
Posted June 28, 2022
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laser_eyes: Am I not entitled to assume that unless I am specifically told that a game has been censored then I can assume it has not been?
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eric5h5: No, you are not, as I'm sure your vast law experience has already informed you, so I don't know why you persist with this. Trolling, I assume?
No sir, I am not trolling as I think I have demonstrated from the way I have stayed on topic, avoided personal insults and argued reasonably. But the fact that you have now resorted to it means I must be winning this argument.

Think about what you said. You are effectively saying that GOG could materially change every game it sells from the version that has been previously advertised by the publisher and sold on other platforms, not inform customers of this change, and then refuse a refund in every case unless you discovered the change within 30 days. What if someone bought 50 games from GOG and every one of them had been changed in some material aspect from that previously advertised and sold on other platforms, and GOG had failed to disclose the change?

I stand by my statement that the law in most countries (perhaps not all) does not impose a time limit to claim a refund (or damages, effectively the same thing) for a deliberate misrepresentation.

Finally, we welcome to the party the "Low-rating troll" to downvote every post which does not sing GOG's praises. What kept you?
Post edited June 28, 2022 by laser_eyes
Posted June 28, 2022
you are not getting a refund because Project Red lied or because you live in one country over another

refunds are issued because Gog wants people to buy their software with electronic banking and that comes with a refund period by law
Posted June 28, 2022
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laser_eyes: No sir, I am not trolling as I think I have demonstrated from the way I have stayed on topic, avoided personal insults and argued reasonably. But the fact that you have now resorted to it means I must be winning this argument.
Sure you are.
Think about what you said. You are effectively saying that GOG could materially change every game it sells from the version that has been previously advertised by the publisher and sold on other platforms, not inform customers of this change, and then refuse a refund in every case unless you discovered the change within 30 days.
What part of "30 days" are you having problems with? I guess you can't manage to count that high? And you can't understand that "remastered" and "re-imagined" means the game was changed? If you wanted Commandos 2 you should have bought that, not Commandos 2 HD Remaster. If you can't read and can't count, that's on you, not GOG.
What if someone bought 50 games from GOG and every one of them had been changed in some material aspect from that previously advertised and sold on other platforms, and GOG had failed to disclose the change?
What if someone came up with a really stupid hypothetical situation that was completely meaningless?
I stand by my statement that the law in most countries (perhaps not all) does not impose a time limit to claim a refund (or damages, effectively the same thing) for a deliberate misrepresentation.
Good luck with that, law boy. There's no "deliberate misrepresentation" and you know it. If you're not trolling, what's your excuse? I'd pay money to see you take this to court, though I have a feeling my entertainment would be short-lived.
Finally, we welcome to the party the "Low-rating troll" to downvote every post which does not sing GOG's praises. What kept you?
I believe it takes a bunch of downvotes for a post to show as "low rated," so all you've done is manage to post stuff that apparently attracted a number of eye rolls followed by thumbs-down. Congrats. I've called out GOG for misbehavior when necessary (they have a habit of inexplicably bungling stuff that should be easily avoided), but I also do that for anyone who deserves it. However we do have a definitive answer about whether you can take responsibility for your own actions. Gotta shift that blame at all costs, huh?
Posted June 28, 2022
Before the conversation between eric5h5 and laser_eyes escalates I would like to say:
1) please move personal matters to DMs and even there: no name-calling, OK?
2) please stay on topic.
Post edited June 28, 2022 by ponczo_
Posted June 28, 2022
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eric5h5: There's no "deliberate misrepresentation" and you know it.
"A lie of omission is an intentional failure to tell the truth in a situation requiring disclosure. An example could be a seller's failure to note a known defect on a real estate disclosure form."

https://definitions.uslegal.com/l/lie-by-omission/

There is a material change, through censorship, in a game that GOG is selling from previous versions advertised by the publisher and sold by both GOG and on other platforms. GOG knows about the change or as the seller must be taken to know of it. GOG fails to inform customers of that change. I call that deliberate misrepresentation.

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eric5h5: Good luck with that, law boy.
Thank you. My new username when I need one!
Post edited June 28, 2022 by laser_eyes
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Community
General discussionIn praise of GOG (and their refund policy)(22 posts)(22 posts)
(22 posts)