Posted March 01, 2017
high rated
Hello guys,
First of all,
Starmaker: GOG does not officially support Mint. GOG Linux games specify Ubuntu and are thus very likely to work on Mint, but if something doesn't, they're going to tell you "sorry but nope". I believe it's a mistake on our side and I would like to apologize to you, @Starmaker. Linux Mint, as long as it remains a straight Ubuntu derivative is officially supported by GOG. Feel free to contact our support again if you still require any help.
Now about this:
entux: You shouldn\t make any clames WHATSOEVER that you support GNU/Linux, when all you do is provide installers that may or may not work on any distribution while refusing to honor refunds or basic support for distributions that are not some special flavour (version) of Ubuntu. I do understand that there are different setups and it can be quite the wild west.
JUST DON'\T CLAIM TO SUPPORT LINUX WHEN YOUR ACTUAL SUPPORT DOESN'T!
Its false advertising in my opinion. The deal with supporting only Ubuntu and its flavours and derivatives is all about resources. As you might or might not know, GOG tests games before releasing them. Testing every Linux game for compatibility with multiple Linux distribution would not be feasible. So, naturally we made a decision to choose the most popular distribution with the commercial backing as a testing platform - and it is Ubuntu in its LTS or newer version. That way we can guarantee that the game works with this distro.
And supporting Ubuntu obviously extends to every Ubuntu-based distribution, such as Linux Mint, since underneath they use the same software, in the same version and the same troubleshooting methods apply in most cases.
Since other distributions are different than Ubuntu in various ways (e.g. other release model resulting in newer software versions present - ArchLinux, difficult troubleshooting procedures - Gentoo), we cannot ensure compatibility with these platforms. We are just not able to do so. However, the Linux games we sell, in principle, most of the time work on every modern Linux distribution, so it would not make sense to advertise them as Ubuntu-only. Thus, GOG offers Linux games, but Ubuntu-focused support.
(Thank you @adamhm for staying alert and confirming our platform support).
That said, @entux - if you sent a support ticket to us and got rejected right away, I believe it's also a mistake on our side (and if so, I apologize to you). An attempt to identify the issue should have been made. Feel free to either contact us again or ask for help in the forum thread you began, so I can reply to you directly.
We already made steps to clarify this misunderstanding among us, but if you ever need any additional backing in your Linux-related issues, feel free to invoke my nickname when sending us a ticket or even contact me via private message.
First of all,
Now about this:
JUST DON'\T CLAIM TO SUPPORT LINUX WHEN YOUR ACTUAL SUPPORT DOESN'T!
Its false advertising in my opinion.
And supporting Ubuntu obviously extends to every Ubuntu-based distribution, such as Linux Mint, since underneath they use the same software, in the same version and the same troubleshooting methods apply in most cases.
Since other distributions are different than Ubuntu in various ways (e.g. other release model resulting in newer software versions present - ArchLinux, difficult troubleshooting procedures - Gentoo), we cannot ensure compatibility with these platforms. We are just not able to do so. However, the Linux games we sell, in principle, most of the time work on every modern Linux distribution, so it would not make sense to advertise them as Ubuntu-only. Thus, GOG offers Linux games, but Ubuntu-focused support.
(Thank you @adamhm for staying alert and confirming our platform support).
That said, @entux - if you sent a support ticket to us and got rejected right away, I believe it's also a mistake on our side (and if so, I apologize to you). An attempt to identify the issue should have been made. Feel free to either contact us again or ask for help in the forum thread you began, so I can reply to you directly.
We already made steps to clarify this misunderstanding among us, but if you ever need any additional backing in your Linux-related issues, feel free to invoke my nickname when sending us a ticket or even contact me via private message.