It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionGoG is lying about "Linux" support(13 posts)(13 posts)
(13 posts)
Pages:
1
This is my favourite topic
Posted February 28, 2017
low rated
You shouldn\t make any clames WHATSOEVER that you support GNU/Linux, when all you do is provide installers that may or may not work on any distribution while refusing to honor refunds or basic support for distributions that are not some special flavour (version) of Ubuntu. I do understand that there are different setups and it can be quite the wild west.

JUST DON'\T CLAIM TO SUPPORT LINUX WHEN YOUR ACTUAL SUPPORT DOESN'T!

Its false advertising in my opinion.
Posted February 28, 2017
high rated
avatar
entux: You shouldn\t make any clames WHATSOEVER that you support GNU/Linux, when all you do is provide installers that may or may not work on any distribution while refusing to honor refunds or basic support for distributions that are not some special flavour (version) of Ubuntu. I do understand that there are different setups and it can be quite the wild west.

JUST DON'\T CLAIM TO SUPPORT LINUX WHEN YOUR ACTUAL SUPPORT DOESN'T!

Its false advertising in my opinion.
Gog only claims to support Ubuntu 16.04 and 14.04 so there is no lies involved . Refunds are only issued when system requirements are met and a game still aint working and if you use another Linux distribution than ubuntu 14.04 or 16.04 you dont meet the system requirements and buy the game on your own risk - nothing wrong there - it's the same when a game only has Xp/Vista/Win7 support on the game card and you buy it for Win10 or if a game needs a certain duo/quad core and yours is a bit worse - usually you are lucky - sometimes you aint - but no false advertising there and noone in a good mind would demand a refund then. And ya just get an Ubuntu as a multiboot or dont buy at all ^^
Posted February 28, 2017
GOG only officially supports Ubuntu and its derivatives (such as Mint); the game pages do specify Ubuntu as a requirement quite clearly. It would be very impractical to try to support *every* distro, and Ubuntu is the most widely used/de-facto "standard" Linux distro, so it makes sense to focus support on that.

Also, even Steam only officially supports Ubuntu and SteamOS.
Posted February 28, 2017
This was discussed a thousand times before GOG started supporting Linux. There are tens of larger(ish) distributions with hundreds of combinations of installed things. They cannot possibly support all distributions so they went with the most popular at the time, Ubuntu LTS releases. Games might work on other distros but it's not guaranteed. Steam also supports only Ubuntu/SteamOS officially.
Post edited February 28, 2017 by blotunga
Posted February 28, 2017
avatar
adamhm: GOG only officially supports Ubuntu and its derivatives (such as Mint); the game pages do specify Ubuntu as a requirement quite clearly. It would be very impractical to try to support *every* distro, and Ubuntu is the most widely used/de-facto "standard" Linux distro, so it makes sense to focus support on that.

Also, even Steam only officially supports Ubuntu and SteamOS.
GOG does not officially support Mint. GOG Linux games specify Ubuntu and are thus very likely to work on Mint, but if something doesn't, they're going to tell you "sorry but nope".
Posted February 28, 2017
As far as I know, there is no developer, publisher or store that offers support for "Linux". All of them specify distributions, and more often than not, specific version(s) of said distributions they support. Same applies to Windows and MAC support as well. Only specific version of those operating systems are supported with each game release.
Posted February 28, 2017
avatar
Starmaker: GOG does not officially support Mint. GOG Linux games specify Ubuntu and are thus very likely to work on Mint, but if something doesn't, they're going to tell you "sorry but nope".
Incorrect, although it's admittedly not very clear.
Our support also extends to any future non-LTS releases, official Ubuntu flavors (like Kubuntu, Xubuntu, etc.), and derivatives (e.g. Linux Mint, elementaryOS etc.), so as long as your operating system is part of the Ubuntu family, you have nothing to worry about. Naturally, our technical support and refund policy apply to all these versions.
https://www.gog.com/forum/general/ubuntu_1604_now_supported_on_gogcom_57624
Posted February 28, 2017
To be fair to the OP, earlier today he had a problem when he tried to run tides of Numenera. So I thought if I bought something on launch with a high price, and was all hyped up and then it didn't run, I would be pissed off as well. I'm not aware if he tried to contact support though, as linuxvangog suggested, as I do wonder what the problem would be.

@OP- I myself am currently using Linux Mint 18.1 and the games I've tried so far (Defender's Quest, Sam&Max Hit the Road and Hacknet) work perfectly so this has more to do with this particular game, than with Gog's support for linux in general.
Post edited February 28, 2017 by Treasure
Posted February 28, 2017
Looking at your other thread here in the general forum, one of the blues asked you to send a GOG report to Support. Did you do that?
Posted February 28, 2017
avatar
Starmaker: GOG does not officially support Mint. GOG Linux games specify Ubuntu and are thus very likely to work on Mint, but if something doesn't, they're going to tell you "sorry but nope".
avatar
adamhm: Incorrect, although it's admittedly not very clear.

Our support also extends to any future non-LTS releases, official Ubuntu flavors (like Kubuntu, Xubuntu, etc.), and derivatives (e.g. Linux Mint, elementaryOS etc.), so as long as your operating system is part of the Ubuntu family, you have nothing to worry about. Naturally, our technical support and refund policy apply to all these versions.
avatar
adamhm: https://www.gog.com/forum/general/ubuntu_1604_now_supported_on_gogcom_57624
Well, they did tell me "sorry but nope, we only support these two Ubuntu versions" when I wrote about a small Mint problem. I'm tempted to install Ubuntu and check, but since it only affects a couple of mostly inconsequential minigames, I keep thinking "nah that'll eat into my gaming time, maybe later".
Posted February 28, 2017
Supporting all distros would be a gigantic task with little to none profit return (also add that new distros are being created everyday).

Linux should concentrate on fewer distros (one for gaming, other for work, other for students and so on), that would make things a lot easier and could get bigger in the desktop (because the fact I stated above, developers run in fear after seeing 1000+ distros to support).
Posted February 28, 2017
avatar
Starmaker: Well, they did tell me "sorry but nope, we only support these two Ubuntu versions" when I wrote about a small Mint problem. I'm tempted to install Ubuntu and check, but since it only affects a couple of mostly inconsequential minigames, I keep thinking "nah that'll eat into my gaming time, maybe later".
Well then, unless something's changed (and I've not seen anything from GOG indicating as such) they're wrong :p Just point them to the announcement I linked to
Posted March 01, 2017
high rated
Hello guys,

First of all,
avatar
Starmaker: GOG does not officially support Mint. GOG Linux games specify Ubuntu and are thus very likely to work on Mint, but if something doesn't, they're going to tell you "sorry but nope".
I believe it's a mistake on our side and I would like to apologize to you, @Starmaker. Linux Mint, as long as it remains a straight Ubuntu derivative is officially supported by GOG. Feel free to contact our support again if you still require any help.

Now about this:
avatar
entux: You shouldn\t make any clames WHATSOEVER that you support GNU/Linux, when all you do is provide installers that may or may not work on any distribution while refusing to honor refunds or basic support for distributions that are not some special flavour (version) of Ubuntu. I do understand that there are different setups and it can be quite the wild west.

JUST DON'\T CLAIM TO SUPPORT LINUX WHEN YOUR ACTUAL SUPPORT DOESN'T!

Its false advertising in my opinion.
The deal with supporting only Ubuntu and its flavours and derivatives is all about resources. As you might or might not know, GOG tests games before releasing them. Testing every Linux game for compatibility with multiple Linux distribution would not be feasible. So, naturally we made a decision to choose the most popular distribution with the commercial backing as a testing platform - and it is Ubuntu in its LTS or newer version. That way we can guarantee that the game works with this distro.

And supporting Ubuntu obviously extends to every Ubuntu-based distribution, such as Linux Mint, since underneath they use the same software, in the same version and the same troubleshooting methods apply in most cases.

Since other distributions are different than Ubuntu in various ways (e.g. other release model resulting in newer software versions present - ArchLinux, difficult troubleshooting procedures - Gentoo), we cannot ensure compatibility with these platforms. We are just not able to do so. However, the Linux games we sell, in principle, most of the time work on every modern Linux distribution, so it would not make sense to advertise them as Ubuntu-only. Thus, GOG offers Linux games, but Ubuntu-focused support.

(Thank you @adamhm for staying alert and confirming our platform support).

That said, @entux - if you sent a support ticket to us and got rejected right away, I believe it's also a mistake on our side (and if so, I apologize to you). An attempt to identify the issue should have been made. Feel free to either contact us again or ask for help in the forum thread you began, so I can reply to you directly.

We already made steps to clarify this misunderstanding among us, but if you ever need any additional backing in your Linux-related issues, feel free to invoke my nickname when sending us a ticket or even contact me via private message.
Pages:
1
This is my favourite topic
Community
General discussionGoG is lying about "Linux" support(13 posts)(13 posts)
(13 posts)