If that FarCry3 Blood Dragon really is the latest one it stings a bit but still not getting UPlay no thank you. Good thing there are plenty of other things to keep me occupied, like waaay too much work.

And it's LIVE; Far Cry 3 - Blood Dragon offered before the last one next month.

https://club.ubisoft.com/en-US/ubi30

Ubisoft's website is fucked. I have been trying to log into my account now for 3-4 days and getting "login failed" when I know with absolute certainty that my password is correct. How do I know this?

1) It has worked previously always, and is not manually typed in, but stored in a password database program and copy and pasted.
2) It worked with Uplay as it always has.
3) After several attempts ending in failure I went through password recovery, they successfully emailed me a link to change my password and I successfully created a new password which Ubisoft acknowledged and congratulated me for, of which is now the new password stored in my database.

And immediately after doing so and thus knowing that the new password was just validated by them yesterday - I still can not log in reliably. I would have said "I can not log in at all" however I got frustrated and just kept mashing the login button WITHOUT changing my username or password, letting the browser remember it instead. I got "login failed"... "login failed" ... "login failed" ... about 5 times, and then... magically it logged me in.

So - I *know* I have the right username and the right password, because by repeatedly hammering their site with the exact same username and password it FINALLY let me in. Ok, so I got in now so what's the problem? Well, I'm logged into my account on one web page, but the UBI30 page where this all started does not come back up, and if I reload it from another tab, as far as it is concerned I am not logged in - even though I *AM* logged in on another page in the same browser. Very irritating.

So, I try to log in on the UBI30 page *AGAIN* and get "login failed" repeatedly and finally Ubisoft tells me "locked out - too many unsuccessful login attempts"!!!

WTF!!!!! Seriously???? So I go to their support website and guess what - in order to submit a support request you have to log in first. How the fuck do you submit a support request to tell them their stupid fucking broken website wont let you log in if you have to log in first to send a support request, and the only way to log in is to hammer the login box 50 times until it finally lets you in, but at the risk of it blocking you from too many login attempts?

Now Uplay can't log in either, so I'm completely locked out of my account. Whether it is for hours/days/permanent I have no idea.

I was able to find a page on their support site claiming that there are problems with people logging in however, so I:

1) Know that I'm not alone.
2) It is happening to enough people that it is putting a burden on Ubisoft support worthy of them putting a web page up to tell people about it, even though they give no details, no ETA for a fix, and no useful anything at all.

https://support.ubi.com/en-US/News/000025792/Service-Degradation-Uplay

(I had to include that last part because invariably someone is going to respond with a "it works for me, you must be doing something wrong, are you sure you have the right password?")

Yeah. Yeah, I'm sure. Glad that it works for you. It doesn't work for me or any of the other thousands of people who Ubisoft put that support page up for though, but at least they're "working on it", which is probably a coded way of saying that their website developers were all reallocated to a new project to develop the next greatest DRM system to replace Denuvo.

Anyhow... I'll thank them for the free games and all because that's cool of them, but they still suck as a company. :)

Update: Repeatedly hammering the login box with the exact same credentials eventually will either log you in, or will lock you out. If you get locked out it seems it only lasts for 10-15 minutes upon which you can hammer their server with login attempts again. I was able to log into my account on Uplay but not access the free game promo. Then trying to access the game promo made me have to try to log in again. After 5 login attempts spaced apart by about 60 seconds each, I finally logged in and was able to claim the game through their incredibly slow website.

It is my theory that their website is being hammered by a lot more people looking for a free copy of Assassin's Creed 3 than they anticipated, and a lot more people than any previous UBI30 free game promo has generated, and that their authentication servers are simply unable to handle the load of customers trying to log in to get the free game, plus new account signups just for the free game.

The only way to successfully contact support without logging in appears to be through the Ubisoft Support page on Facebook or via Twitter, but I bet they have 100,000 people's requests stockpiled so I wouldn't expect to get a reply any time soon if ever.

Nonetheless, I was able to get the free game so I'm happy about that. If anyone else has problems and wants to kick their neighbour's pet, just keep hitting the login box once per minute until you get in. More than that and it may lock you out for a while, if it does just try again in an hour or so.

Hopefully this helps someone else to avoid a bit of the frustration while trying to score the cool free game. :)


The upside of it all, is that IIRC - Assassin's Creed 3 was one of the first games to deploy the draconian DRM that Ubisoft started using way back when, and was very controversial. While I wanted that game back then, I ended up not buying it or any of their games since then due to the DRM stance they took - GOG UBI games excepted.

In the end - I won. "I won't buy your games that have DRM like that Ubisoft, but you WILL give them to me for free. I can wait indefinitely for you to do so, but you will do so."

Yup. Thanks for the free game, my money is safe! Bring on the next freebie and pretty soon you'll have almost redeemed yourself Ubisoft for all the times you ripped me off! :oP