My brand new laptop is effed badly and I have no idea what is going on. First of all, when I got flooded again the charger thing (the cord from the back of the laptop to the wall plug with a big black square "thing" in the middle acting as an adapter or charger or whatever, was on the floor and completely submerged and no good. But after that I used the laptop just FINE. Until of course the battery got low and then since I had no way to plug it in I stopped using it. So it sat unused for two weeks awaiting the new "charger/adapter/whatever that thing is called." Now remember, AFTER THE FLOOD, the laptop was working FINE for those few hours I got off a battery charge.

The new charger gets here and I plug it in and nothing is working right. First of all, it kept cutting off. All by itself, it would just cut off. So It thought maybe I needed to let the battery get fully charged. So I did. Overnight.

And it is messed up. First of all, it is still cutting off. Just in the middle of whatever... it just shuts down. Then when I press the power back on button, the old "sleep" screen comes on as if it had gone to sleep. (I have checked and ensured that ALL battery saving options are OFF and the sleep/display off settings are off too). But it just shuts down. All by itself.

The second thing is... and this is the biggest... it is as if the drives and graphics card aren't working right. Playing the EXACT SAME GAME I played before, (Fallout 4), the loading times are so much longer it's hard to describe. I'm not talking about a few seconds longer... I'm literally talking about 8, maybe 10 times as long to load. Seriously. Before one "hint" would come up and it would load pretty quickly on that. Now there's time to go through three and sometimes 4 hints... a HUGE difference.

And finally, in game... OMG. I swear it's as if the 1080 isn't working. It looks AWFUL. And the FPS are in the low 20's. (before they were straight line 60... always).

What the hell would cause such problems? The new charger is the EXACT SAME MODEL NUMBER (I checked) as the old one, but could that be it? The battery is charging... but it's almost as if power isn't getting to the hard drives and graphics cards.

Any ideas?

How long before it shuts off all by itself?

Edit, because that's vague and I'm leading up to something here:

- Are you certain the battery is charging? On some batteries there is a button you can press and some charge indicator lights will turn on to indicate the state of charge.

- On many / most laptops, there are indicator lights to tell you if it's plugged in or not. Yes, it's physically plugged in. Does your laptop SEE that it's plugged in?

My initial guess is that it's running off the battery. Even if it's getting charged, almost like the power brick is giving power only to the battery and not the rest of the laptop - which would be odd, I admit. That would explain most of your symptoms, depending on the performance settings. For instance, your performance settings might be choking the GPU and drives if it knows you're on battery - to extend battery life - thus giving you crappy loading times, lousy graphic performance, etc.

Does this laptop have dual graphics cards? (An integrated + the 1080?)

Is the laptop overheating?

Edit: Also, did a new graphics driver or other updates install when you repowered the PC?

Not overheating, no. Shuts off before it could possibly overheat. Not to mention its on a cooler and playing entire days of Fallout 4 on it before never overheated it. This laptop cooler thing is great by the way. lol

It sometimes shuts off within a minute of coming on. Sometimes it's two minutes. It's kind of random EXCEPT it always seems to shut off when I'm playing Fallout 4 (maybe that taxes the power to the max???). So far I've tried playing three times, and all three times it would shut down within a minute of two of starting Fallout 4. And it's simply not conceivable it's a heat issue given it's history, the cooler, and the fact it's sitting in the exact same spot in the exact same room that it has since I've had it with no over heating issues whatsoever.

It's got to be something to do with power doesn't it? I mean wouldn't the hard drive not getting enough power slow down load times and the graphics card not getting enough power make for worse performance there?

EDIT: Oops forgot some. Okay, it's a discreet graphics card... 1080. And yes, there is an indicator (red light) when it's plugged in, and yes it's on (and came on when I first plugged it in). Which makes sense since the battery DID charge.

And I've checked again ALL settings to make sure I have no battery saving options whatsoever. I've got the slider (battery life/performance) set all the way over to performance, and every kind of sleep/shut display off/ option turned off. (That I could find anyway lol)

Oh, and no new driver... same driver as before (I just checked).

Oh, and this is weird... I just looked on the bottom of this laptop and there is no compartment to open and see/change the battery. WTF???? Every laptop I've ever had included a compartment on the bottom where you could get to the battery. I was thinking of taking out and reseating the battery but... I can't find it... LOL

My expanded guess - based on the statement that you can only run the PC for a couple minutes - is that your new power brick isn't doing it's job, and it sounds like the battery is not charging. "Then why can I boot up?" For the same reason that when your car battery dies (let's say it won't start and you keep cranking it til it's got nothing left), you can let it sit for a few hours and you'll magically have enough juice to, say, play the radio. Batteries can recover a bit after they exhaust the charge, and give you a spot of power.

Further, it ran fine on battery when the original one died. Until your battery pooped out. The only thing that physically changed was the power brick.

Yeah, that's what I'm thinking too. It's showing as the battery did charge though (as it's now at 100%). But that could be a misreading because I like you think it must be something with the power and the shutting down must be because the battery is dead, near dead, OR it THINKS the battery is dead or near dead.

This is so frustrating. That damned charger was over $200. And there was only ONE available ANYWHERE (I even spoke with ASUS itself... they had none and referred me tot their authorized sellers of which ONE had ONE).

Dammit.

If there is anything wrong with the charging adapter at all, then you're bound to have all sorts of power related problems with your device.

Is the output the exact same as the old adapter?
It should say something like this as an example (on the adapter somewhere):
OUTPUT: 19.5V === 4.62A

If it doesn't then that's your problem.
Even if it does, it might still mean you have a faulty adapter.

OldFat... you have the best and most expensive hardware here and always end up with the worst results ever.. :P

I checked the model number and it's exact same but I didn't check the output stuff. Will do that. Seems like the exact same model number would mean the same output though, doesn't it??? Anyway, I will check it out. Thanks. And I am going to try again and find another but I'm pretty sure there isn't any available. It's a 330W and they are hard to find.

If it's reading 100% and if you turn it back on after the crash and it's still 100% or so, it's probably not the charge. You are saying that it only crashes during Fallout 4 right? I'd suggest checking the event viewer to see why it says its shutting itself down. There is a guide here...
www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

ASUS laptops are unfortunately no good for DIY troubleshooting cause they tend to lock the chassis.

I found one on [url=https://www.ebay.com/itm/New-Original-OEM-Delta-330W-19-5V-AC-DC-Adapter-for-ASUS-ROG-G800VI-XB78K-Laptop/192332164631?epid=671757874&hash=item2cc7e3ee17:g:ryQAAOSw4GVZ34tg]on E-Bay[/url]

WTF??? I've done links on here a million times and now it's not working right???? What am I doing wrong?

Try this again.

I found one [url=https://www.ebay.com/itm/New-Original-OEM-Delta-330W-19-5V-AC-DC-Adapter-for-ASUS-ROG-G800VI-XB78K-Laptop/192332164631?epid=671757874&hash=item2cc7e3ee17:g:ryQAAOSw4GVZ34tg]on E-Bay[/url].

I give up.

You also said you ran it on battery power before the flood and your battery is now showing 100% charge. See if there is a difference without the charger plugged in. And if it crashes again, let's see if the battery is holding a charge. What does the battery report when you reboot after the crash.

I don't know what a "battery report" is. And I'm not sure it's a "crash" as when I power it back on, everything is still there as though it went to sleep.. not crashing. In other words once it happened when I was here at GOG. I pressed the the power button back on... and it came back up with my screen still here at GOG as though it went to sleep instead of crashed. Does that make any difference?

ADDED: I did that "event' thing as per the article at Tom's Hardware but found nothing titled "Battery Report" and well, really found nothing at all... and found lots. LOL. I found a million "information" events but wasn't sure what to look for so I clicked on a few of them and stopped. There were only a couple of "Error" ones and they both involved Firefox... nothing to do with power. Maybe I should play fallout 4 again and when it shuts down this time look at that immediately after? But what if it's just "sleeping" and not crashing... will it even generate a "report"????

I'm beginning to think something happened with regard to sleep settings. Maybe they somehow change with all the events going on.

Windows has had a number of problems with sleep issues, especially regarding upgrades, but this advice might help

blog.usro.net/how-to-fix-windows-10-going-to-sleep-randomly/

As to your FPS and graphics card, you should check your "Device Manager" under "Display adapters" and make sure you are running on your graphics card and not some other integrated graphics option.

And it may be counter intuitive, but you might also have luck turning sleep mode on but setting it to a longer time. Worth trying to test if that helps. I'm wondering if something changed as the laptop got very low on power and part of WIndows still has a sleep timer going even though you have it set to "Never".

Another thought: Does your BIOS have a sleep setting that is turned on! Or turned on as your battery ran down...