English isn't the first language for our support staff, and they may have misunderstood you. If I had to guess, I'd say it's the outstanding bug that we have on the shelves at the moment; have you hidden most of the games on your shelf so that you only see one game? If that's the case, then you need to make sure that you have enough games unhidden that more than one game is supposed to display on your shelf.

If you have more than one game displaying, it may also be that you need to have more than one game displayed on any given row of your shelf. I don't recall if that's the case or not. In either case, try un-hiding a game and see if Privateer 2 magically shows up.

Our Dev team is working on the issue, although I do not know what the ETA is for the fix.

EDIT: Looking at your account, I can see that you *do* have Privateer 2 on your account, so one way or the other it should be there, and I haven't seen other people complaining about not getting Privateer 2. I'm guessing it's the hidden items shelf bug. Sorry about that. :(

Click on a game on your shelf.

I probably should have, but it's not like I've had the time to play the game at all. If someone else uses the code and I want it, I'll go rough up Support and make them give me another. :P

Also, I still have the serial codes from my own retail copy lying around somewhere...

EDIT: Either way, thanks for the heads up. :)