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General discussion (archive)Cannot pay with MasterCard(5 posts)solved(5 posts)solved
(5 posts)solved
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Posted February 06, 2009
I have been using MasterCard for payments on GOG.com for over two months now without problems, but yesterday when I tried to pay for purchase I got the following error message:
We're sorry, but your payment attempt has been declined; this could have happened for two reasons:
1) some of the information entered in the form was incorrect; you can re-enter it 2 more times
2) the transaction has been automatically blocked by your bank and we recommend contacting them for assistance. Please note that some banks block all overseas transactions by default, until the customer authorizes them.
I have entered the correct information and I live in Europe, just a stone˙s throw away from Poland, so overseas transactions are not the issue here. I have contacted support a while ago, but so far, there has been no reply.
So I kindly ask fellow Gog members for suggestions and/or possible solutions.
This question / problem has been solved by Venomimage
Posted February 06, 2009
We are looking into it.
The external payment system had problems processing some card transactions yesterday but I can't say whether it effected your transactions -- you'll have to wait for Support to answer as they need to check this.
Posted February 06, 2009
Sorry for any inconvenience, however we believe it to be an issue with our payment system provider, we received some warning/alerting emails but they're quite non-specific they imply it could be MasterCard or any card.
So far results seem to vary, some MasterCards are going through, some are not.
This is out of our hands and hopefully the payment system will have this resolved ASAP (they work 24hours, so I'm sure they'll do this as soon as they can).
As Cogadh has said, maybe Paypal is an option?
Or maybe if you know someone on GOG, they can gift you a game?
Posted February 09, 2009
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Jager: So I kindly ask fellow Gog members for suggestions and/or possible solutions.

We've resolved the problem whereby some payments with MasterCard were rejected. Could you please try again and let me know whether it's working for you now?
Posted February 09, 2009
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Jager: I still cannot make the transaction.

We've made some minor changes as we are still working out some problems with certain card/bank combinations. Please try again now.
Posted February 09, 2009
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Jager: I would like to express my thanks to all folks from support and dev for their time and effort!

Well, you did express it by supporting our website with your purchase :) Glad to hear everthing worked for you.
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General discussion (archive)Cannot pay with MasterCard(5 posts)solved(5 posts)solved
(5 posts)solved