Posted April 12, 2019
I contact support with hopes that I could get a partial refund on this order, for the game "The Caligula Effect: Overdose".
It released on full price for 49,99€ on March, 12.
On April, 11, 25% discount dropped it to 37,59€.
As this thread says, such a steep drop in price in such a short notice is quite a blow to take after shedding 50€ on a game: https://www.gog.com/forum/general/the_caligula_effect_overdose_price_drop_after_less_than_30_days_what_a_scam
(Not the best wording for the thread, but still complies the feeling of the situation)
Why did the game not launch with said offer at the beginning and barely waited a month to apply it? It may not be my place to ask, but I'd like to know if possible what was the purpose of this.
I regret to say that I feel I've been blindsided on this one: even acknowledging I took the dive willingly in hopes of seeing more jrpg here, I must admit that this move wasn't easy on my wallet and seeing this now kind of stings.
Would there be any chance of recovering the difference amount?
Thanks in advance and apologies for reaching you for such a selfish matter.
While the ticket said partial refund, reply stated that neither partial or complete refunds were to be given.
It's also not up to us to decide whether a discount will be applied upon release of a title, but up to the publisher. Same goes for any other discount afterwards.
It's true that we cannot offer partial refunds (it's technically impossible).
I understand this whole situation might be frustrating, I'll forward the feedback collected here for future reference.