Hey, allow to clarify some information – we're currently in the middle of testing a new support ticketing system, so the status of Zendesk's tickets may not represent the actual status of your case. You can still reply to the email you've received from help@gog.com if you'd like to provide more information. Keep in mind however, that it doesn't bump your ticket – only the initial filing date is taken into consideration by the system.

At the same time, let me assure you that our Support Team is still the same friendly in-house division, and is not being outsourced, nor replaced by robots.