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Azrael360: If I were you, I would contact support.

Also, I saw your question in the game's forum and you said that the problem was resolved. How was it resolved during that moment?
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Fosterinn: I accidently clicked on the update link not the game itself and spoke to soon.
Are you using the downloader or your browser?
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TheEnigmaticT: Are you using the downloader or your browser?
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Fosterinn: I tried using both, and they both time out. I have used FireFox, IE, and Chrome to see it was maybe a browser issue and everything times out.
That's odd. Support will be in touch.
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Fosterinn: I have also posted my recent log on the Downloader Form.
Is it possible that your firewall software is blocking api.gog.com for some reason? That's where you're getting the timeouts, according to your log file.
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Fosterinn: I have also posted my recent log on the Downloader Form.
Also, what exactly happens when you try to start the download via browser? Does nothing happen, do you get some kind of error, like a gateway timeout, etc?
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Firek: Is it possible that your firewall software is blocking api.gog.com for some reason? That's where you're getting the timeouts, according to your log file.
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Wishbone: Sounds unlikely if he can download other games, as well as the extras for that game, without issue.
True enough, I got ahead of myself. ;)
Post edited December 14, 2012 by Firek
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Fosterinn: What I get time out is like when I go to website that is down or does not exist.
Could you post a screenshot of what happens, please? I can give you instructions on how to do that, if needed.

JuriJ will give you the Giana Sisters installer on FTP via the Support system soon, but we would still like to understand this issue better, with your help.