CSanthony: I fail to see why something being a year old post not solving an issue is exempt from being responded to.
Because the issue was already solved. There's literally nothing more that OP could have done besides contact support and see if they'd give him the refund or not. And yes, support is known to be slow at times.
Not to mention your attack on CharlesGrey was completely unwarranted and your comparison didn't fit at all with this context. Charles suggested looking at reviews before buying, which isn't unreasonable to expect at all. Furniture is completely different since you want to see how it looks in your home, see how comfortable it is, etc., etc. Unless you're going to tell me you have reviews about each new couch you sell before you even sell it.
Even if we put that aside and focus on what you call a "scummy tactic" (I assume you mean GOG's refund system), take into account that every game on this website is DRM-free. On Steam or some other such place, they can just yank the game from your account without any problem. On GOG, once you've downloaded the installers, they have no guarantee that you don't still have them. I guarantee you that you'd get (and probably already have had) people scamming the system by downloading the games and then saying "I didn't like it, give me my money back!" while still playing. Not saying OP is one of these people, mind you, but it's easy to abuse.
Even if we put THAT aside, every person I've ever seen complain about how "horrible" GOG's refund system is has never actually tried using it. I've had the staff refund games for me in the past without issue or question. It's not like they're going to use some inquisitor-level browbeating forcing you to prove that your game doesn't work. Before automatically assuming they won't give you a refund, I'd advise at least checking in with them first. They're humans too, you know.
Even putting
THAT aside, there's plenty of stores that have an "all sales final" policy and don't get crap for it, and Valve never had the 2-hour refund policy it currently had until 2015.