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Breja: Becasue, as we all know, reviews are always right, everyone agrees with them, and having an experience with a game that is not what reviews and majority opinion would lead one to believe simply does not happen.
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tinyE: Breja makes a great point here.

Still, I stand by GOG's policy and, given the circumstances, think it's a fair one. If they were way bigger and utilized DRM it would make more sense to have a more forgiving policy, but they aren't, and I don't want them to be, so I'm cool.
Oh, I agree. It never crossed my mind to request a refund for a game based only on me not liking it. I'm just saying that buying a game and ending up not liking it doesn't make one an idiot and it's ridiculous assertion to make.
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Breja: Becasue, as we all know, reviews are always right...
They're not, but if a game is as broken and awful as this guy claims, then it's not hard to find out about that before blowing a bunch of money on it. And what I'm suggesting is to look at multiple sources of information and actual independent gameplay videos, not to trust the opinion of a single reviewer/website.

It's really not unreasonable to expect people to do that kind of homework prior to purchase, especially if we're talking about a full-price AAA game here. ( And I think we all know which game the guy is talking about. )

Either that, or people could just pre-order their overhyped 60+ buck games, then post a bunch of rabid complaint threads post-release, cry until they receive refunds, and then buy the game again after about a week and a few patches. I guess that works too.
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Breja: Becasue, as we all know, reviews are always right...
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CharlesGrey: They're not, but if a game is as broken and awful as this guy claims, then it's not hard to find out about that before blowing a bunch of money on it. And what I'm suggesting is to look at multiple sources of information and actual independent gameplay videos, not to trust the opinion of a single reviewer/website.

It's really not unreasonable to expect people to do that kind of homework prior to purchase, especially if we're talking about a full-price AAA game here. ( And I think we all know which game the guy is talking about. )

Either that, or people could just pre-order their overhyped 60+ buck games, then post a bunch of rabid complaint threads post-release, cry until they receive refunds, and then buy the game again after about a week and a few patches. I guess that works too.
But then becomes the issue of being consumer friendly. In the business I own, I build furniture. We build it, deliver, and set up. If they need any fixing done, we can help with that. However, if a customer doesn't ultimately like the product that we sold, then we allow refunds. Telling your customers they're shit out of luck because they bought a game they ultimately didn't like is a scummy and consumer unfriendly practice that GOG should be ashamed of even picking up. It's real offensive to know that you have to be punished as a customer because you didn't like a product. Then we have ignorant, headstrong asskissers such as yourself defending their scummy tactics and finding reason to belittle or mock a customer because they aren't happy. The nerve you have is beyond comprehension, as if you understand very little about what is acceptable in common business practice.
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CharlesGrey: They're not, but if a game is as broken and awful as this guy claims, then it's not hard to find out about that before blowing a bunch of money on it. And what I'm suggesting is to look at multiple sources of information and actual independent gameplay videos, not to trust the opinion of a single reviewer/website.

It's really not unreasonable to expect people to do that kind of homework prior to purchase, especially if we're talking about a full-price AAA game here. ( And I think we all know which game the guy is talking about. )

Either that, or people could just pre-order their overhyped 60+ buck games, then post a bunch of rabid complaint threads post-release, cry until they receive refunds, and then buy the game again after about a week and a few patches. I guess that works too.
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CSanthony: But then becomes the issue of being consumer friendly. In the business I own, I build furniture. We build it, deliver, and set up. If they need any fixing done, we can help with that. However, if a customer doesn't ultimately like the product that we sold, then we allow refunds. Telling your customers they're shit out of luck because they bought a game they ultimately didn't like is a scummy and consumer unfriendly practice that GOG should be ashamed of even picking up. It's real offensive to know that you have to be punished as a customer because you didn't like a product. Then we have ignorant, headstrong asskissers such as yourself defending their scummy tactics and finding reason to belittle or mock a customer because they aren't happy. The nerve you have is beyond comprehension, as if you understand very little about what is acceptable in common business practice.
Just a note: the post you replied to is over a year old.
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CSanthony: But then becomes the issue of being consumer friendly. In the business I own, I build furniture. We build it, deliver, and set up. If they need any fixing done, we can help with that. However, if a customer doesn't ultimately like the product that we sold, then we allow refunds. Telling your customers they're shit out of luck because they bought a game they ultimately didn't like is a scummy and consumer unfriendly practice that GOG should be ashamed of even picking up. It's real offensive to know that you have to be punished as a customer because you didn't like a product. Then we have ignorant, headstrong asskissers such as yourself defending their scummy tactics and finding reason to belittle or mock a customer because they aren't happy. The nerve you have is beyond comprehension, as if you understand very little about what is acceptable in common business practice.
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GR00T: Just a note: the post you replied to is over a year old.
I fail to see why something being a year old post not solving an issue is exempt from being responded to.
Post edited October 18, 2017 by CSanthony
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CSanthony: ...
Go contact GOG directly. Lambasting somebody on the forum who has an opinion but no control over the situation is, imo, just passive-aggressive rather than taking the issue head-on. Also, software is different because people can easily claim they hated a game and get a refund, but actually keep the game. Ultimately, you may just want to take your business elsewhere.

Also, how the hell did you come across this thread? :P Were you specifically looking for a thread that puts GOG in a bad light in regard to refunds?
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CSanthony: I fail to see why something being a year old post not solving an issue is exempt from being responded to.
Because the issue was already solved. There's literally nothing more that OP could have done besides contact support and see if they'd give him the refund or not. And yes, support is known to be slow at times.
Not to mention your attack on CharlesGrey was completely unwarranted and your comparison didn't fit at all with this context. Charles suggested looking at reviews before buying, which isn't unreasonable to expect at all. Furniture is completely different since you want to see how it looks in your home, see how comfortable it is, etc., etc. Unless you're going to tell me you have reviews about each new couch you sell before you even sell it.
Even if we put that aside and focus on what you call a "scummy tactic" (I assume you mean GOG's refund system), take into account that every game on this website is DRM-free. On Steam or some other such place, they can just yank the game from your account without any problem. On GOG, once you've downloaded the installers, they have no guarantee that you don't still have them. I guarantee you that you'd get (and probably already have had) people scamming the system by downloading the games and then saying "I didn't like it, give me my money back!" while still playing. Not saying OP is one of these people, mind you, but it's easy to abuse.
Even if we put THAT aside, every person I've ever seen complain about how "horrible" GOG's refund system is has never actually tried using it. I've had the staff refund games for me in the past without issue or question. It's not like they're going to use some inquisitor-level browbeating forcing you to prove that your game doesn't work. Before automatically assuming they won't give you a refund, I'd advise at least checking in with them first. They're humans too, you know.
Even putting THAT aside, there's plenty of stores that have an "all sales final" policy and don't get crap for it, and Valve never had the 2-hour refund policy it currently had until 2015.
Post edited October 18, 2017 by zeogold
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CSanthony: In the business I own, I build furniture. We build it, deliver, and set up. If they need any fixing done, we can help with that. However, if a customer doesn't ultimately like the product that we sold, then we allow refunds. Telling your customers they're shit out of luck because they bought a game they ultimately didn't like is a scummy and consumer unfriendly practice
Digital goods are different from physical ones, expecially if they're DRM-free, because you could keep them even after a refund.
Post edited October 18, 2017 by phaolo
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CharlesGrey: They're not, but if a game is as broken and awful as this guy claims, then it's not hard to find out about that before blowing a bunch of money on it. And what I'm suggesting is to look at multiple sources of information and actual independent gameplay videos, not to trust the opinion of a single reviewer/website.

It's really not unreasonable to expect people to do that kind of homework prior to purchase, especially if we're talking about a full-price AAA game here. ( And I think we all know which game the guy is talking about. )

Either that, or people could just pre-order their overhyped 60+ buck games, then post a bunch of rabid complaint threads post-release, cry until they receive refunds, and then buy the game again after about a week and a few patches. I guess that works too.
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CSanthony: But then becomes the issue of being consumer friendly. In the business I own, I build furniture. We build it, deliver, and set up. If they need any fixing done, we can help with that. However, if a customer doesn't ultimately like the product that we sold, then we allow refunds. Telling your customers they're shit out of luck because they bought a game they ultimately didn't like is a scummy and consumer unfriendly practice that GOG should be ashamed of even picking up. It's real offensive to know that you have to be punished as a customer because you didn't like a product. Then we have ignorant, headstrong asskissers such as yourself defending their scummy tactics and finding reason to belittle or mock a customer because they aren't happy. The nerve you have is beyond comprehension, as if you understand very little about what is acceptable in common business practice.
Except in this case, they get to keep the furniture (the installer of the game that they have downloaded and have ZERO way of enforcing you to delete it) AND they get their money back. That's not being consumer friendly, that's called robbery (of the company).
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JolinIres: Except in this case, they get to keep the furniture (the installer of the game that they have downloaded and have ZERO way of enforcing you to delete it) AND they get their money back. That's not being consumer friendly, that's called robbery (of the company).
While I get your point, the whole thought behind DRM-Free is good faith. If that extends to use of the game that should extend to refunds as well.

Still doubtfull it'll happen. I imagine it could make it significantly harder for them to convince devs to release their games here.
Post edited October 18, 2017 by Pheace
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CharlesGrey: They're not, but if a game is as broken and awful as this guy claims, then it's not hard to find out about that before blowing a bunch of money on it. And what I'm suggesting is to look at multiple sources of information and actual independent gameplay videos, not to trust the opinion of a single reviewer/website.

It's really not unreasonable to expect people to do that kind of homework prior to purchase, especially if we're talking about a full-price AAA game here. ( And I think we all know which game the guy is talking about. )

Either that, or people could just pre-order their overhyped 60+ buck games, then post a bunch of rabid complaint threads post-release, cry until they receive refunds, and then buy the game again after about a week and a few patches. I guess that works too.
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CSanthony: But then becomes the issue of being consumer friendly. In the business I own, I build furniture. We build it, deliver, and set up. If they need any fixing done, we can help with that. However, if a customer doesn't ultimately like the product that we sold, then we allow refunds. Telling your customers they're shit out of luck because they bought a game they ultimately didn't like is a scummy and consumer unfriendly practice that GOG should be ashamed of even picking up. It's real offensive to know that you have to be punished as a customer because you didn't like a product. Then we have ignorant, headstrong asskissers such as yourself defending their scummy tactics and finding reason to belittle or mock a customer because they aren't happy. The nerve you have is beyond comprehension, as if you understand very little about what is acceptable in common business practice.
Do you also allow your customers to keep the furniture they want a refund for? Because GOG does that (they can't take something you've downloaded away from you). Add anonymity and (near) global delivery into the mix and dishonest people who want free stuff will flock to your business.

EDIT: Note to self: read all the pages before replying. Didn't see that people had already responded. Didn't mean to join in the bandwagon.
Post edited October 18, 2017 by MightyPinecone
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MightyPinecone: Do you also allow your customers to keep the furniture they want a refund for? Because GOG does that (they can't take something you've downloaded away from you). Add anonymity and (near) global delivery into the mix and dishonest people who want free stuff will flock to your business.

EDIT: Note to self: read all the pages before replying. Didn't see that people had already responded. Didn't mean to join in the bandwagon.
What's to stop someone from just claiming their game doesn't work in the current situation? The only difference would seem a little bit of extra effort to write responses and a longer delay before you get your money back.
You know I run a B&B and since that is obviously JUST LIKE being an online video game distributor I concur with CSanthony!

It's flat out bad company policy when a game doesn't work because the mattress on the bed was too hard and the eggs were runny, especially when the game conflicted with running out of toilet paper!

If the game doesn't work, you should be able to keep the room! Simple as that!
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MightyPinecone: Do you also allow your customers to keep the furniture they want a refund for? Because GOG does that (they can't take something you've downloaded away from you). Add anonymity and (near) global delivery into the mix and dishonest people who want free stuff will flock to your business.

EDIT: Note to self: read all the pages before replying. Didn't see that people had already responded. Didn't mean to join in the bandwagon.
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Pheace: What's to stop someone from just claiming their game doesn't work in the current situation? The only difference would seem a little bit of extra effort to write responses and a longer delay before you get your money back.
Yes, it is still open to abuse, but at least less well informed scammers might not pull it off. Also the more effort required in order to illegaly get a free game, the less likely people are to actually go through with it. And then we have the whole bit you wrote about regarding convincing publishers to release their games here.
Tauto must buy a crap load of games for them to keep him or her around.