Hi, I can't find the refund section. Where is it? I bought a game that is horrible and buggy and I would appreciate my money back, like your website advertises.

You'll need to contact . But first you should have a look at GOG's [url=https://www.gog.com/support/website_help/money_back_guarantee]refund policy. Let support help you attempt to resolve problems with your game first. You can also check the game's subforum to see if someone else had the same problem resolved.

How do you solve the problem of it being a terrible game?

Further, in that I am not an idiot, nor a child, I have already investigated the possible solutions provided through GoG support and found them ineffectual.

I have already submitted a ticket to support, and found little but a wall of silence in reply; I am far from happy.

well in that case you wont get a refund
you only get a refund if the game doesnt work and cant work on your system
you dont get a refund just for the game being garbage

I don't know, I guess a smart person wouldn't buy, I quote, "a game that is horrible and buggy... a terrible game", especially not in a world where we have access to rating sites, video reviews and more prior to purchase.

I really think there should be no reason to buy the game the minute it releases (or even before that) without informing yourself. However, Steam has introduced quite an excellent refund option and GOG is going to lose customers if they don't offer something comparable. It is true that that would be very exploitable with DRM-free games but they still went for such a policy with the in development titles.

Quote from GOG's refund policy:
"If a game that you've bought on GOG.com doesn't work and our team of expert Support staff can't solve the problem for you, we will give you back your money."

Your situation does not apply.

Perhaps the only game in recent memory I couldn't wait to play, was TIS-100. It was everything I hoped it was and more, after it was out a week or so and got it at 10% off on it's launch. But that's like a $9 game, not a $60 one.

Too many people purchase without thinking or planning. Don't know how to handle their money or have patience to wait until reviews come out from trustworthy reviewers who can tell you what the game is, or if they think it's any good and worth the asking price. Although rarely is the price part of the final review score, more than once you'd hear 'this isn't worth $40, wait till it's on sale'.

well if the game is actually running and the bug your are experiencing are "common" bugs of the game (meaning they appear for all users and were to be expected) you are out of luck for a refund as the refund only applies for individual technical difficulties/only applies if you are unable to start/run the game/run the game as it is supposed to run - especially considering older games "supposed to run" doesn't necessarily mean a 100% bug free experience but rather the game running like it was running back in the day.

Regarding refunding "horrible" games well because of the DRM-free aspect of the Games here this obviously doesn't work bc GOG has no way to verify that the installer/game has been deleted thus they can't stop you from keeping the game and well this for sure would lead to some people having "horrible" games quite often ^^.

Although you are cut off from patches and updates, so you'd be stuck with whatever version of the game you last got downloaded before you requested a refund.

But seriously, the gaming industry and customers have to stop buying games before reviewers have a chance to tell us if it's broken or not. Too many games in recent history have been broke, or sneaking in unwanted crap after the fact.

Btw, for me this refund policy should be clearly notified to new users (used to Steam), to avoid these surprises..

I am an idiot and a child, so bare with me.

What is the game?

I guessed so, although I do not care much about it. It might well be you aren't eligible for a refund unfortunately and misunderstood the GOG refund policy but just in case they do not answer on your support ticket soon (give them 2-5 work days time) threaten to sue them in a second message, if then they do not answer never ever make business with them again. That should teach them.

Becasue, as we all know, reviews are always right, everyone agrees with them, and having an experience with a game that is not what reviews and majority opinion would lead one to believe simply does not happen.

Breja makes a great point here.

Still, I stand by GOG's policy and, given the circumstances, think it's a fair one. If they were way bigger and utilized DRM it would make more sense to have a more forgiving policy, but they aren't, and I don't want them to be, so I'm cool.