Posted August 03, 2017
Well, I'm really annoyed to ask this but I need some help. My computer has serious issues since friday, I tried a lot of things but I'm finally giving up and I think there are good chances I'll go see a pro tomorrow to ask for his help, but... my funds are very limited, and I thought I should maybe ask here just in case anyone could have a solution or an idea.
I'm not very good in computer things. I know some things but it's pretty limited. I did my best, but I know I certainly screwed some things in addition to the original issue :(
My comp' is a second hand comp', it runs under Windows 7 64bits and is a Packard Bell ixtreme M5850.
I have Kaspersky Internet Security, it was up to date and active.
There is one harddrive, with two partitions : "C:\" with windows on it, and "D:\" with ALL MY DATAS (spoiler : I would really like to save them)(believe it or not, it was planned to save them the day after... with a new little hardrive which arrived just after the beginning of the issue. Irony.).
So the chaotic story "summarized".
Friday, my comp started to lag. A lot. Very soon my disk usage went to 100%, always, without any process using it really. I managed to take a screenshot while I still could.
I stopped several windows services and tried some other things (I lost a lot of hours due to slowness).
But the problem was that everything was so slow I couldn't do anything anymore.
I still tried to use adwcleaner : it found h@tkeysh@@k.dll and something named "Trymedia", I deleted everything.
I tried a malwarebyte : it was stuck at the biggest part of the scan, but didn't found anything for all the first steps.
I tried to use a Ubuntu live dvd, it didn't worked (it gives me something a bit like this).
I managed to install the WD Lifeguard Diagnostic software with a quick scan : health of disc was at "Warning".
I tried a chkdsk command, and a sfc scannow thanks to some threads on the web. The chkdsk was awful : it found some corrupted files and at the beginning of 4th step... my harddrive did a very bad sound. I did a hard reset. I encountered an issue with BCD that I had to repair. I tried to do a windows repair with a "repair cd" : it doesn't even find Windows ! I used the dos command : partitions are here.
I fixed the mbr (I encountered several issues but can't remember all). I followed , it solved it thanks to [url=https://www.sevenforums.com/tutorials/20864-mbr-restore-windows-7-master-boot-record.html]this additional part. Because I have an EFI (I don't know what it is but I understood it was one of the things which complicated my situation : certainly preventing the use of a live dvd of ubuntu for example). I'm not sure I sorted things perfectly, but comp' was booting again on windows.
But still very (VERY) slowly (imagine 20 to 40 minutes to simply startup) : so back to 1st situation. I began to back-up some things. Copying wasn't too slow, but I had the feeling it was becoming worse. I shut it down for the night, tried it again this morning : launched copying... and it decided to reboot alone :3
I encountered even an issue of a system registry file "missing or corrupt" File:\Windows\System32\config\system". And I can't repair using a windows repair cd : it loops now indefinitely while trying to find the OS.
Now, it's really slower than ever. I tried an USB key of ubuntu (see here) : it didn't worked (it freeze). Tried same for Kaspersky recovery USB Key : doesn't work too.
Now, my computer is extremely slow, even for going in safe mode. I was really happy to see that I was able to see a command windows in the safe mode with prompt command, after more than 40 minutes of waiting.
I'm copying some really important files thanks to this. Yes, I'm backing up as much as I can thanks to a dos command. Folder by folder. It's slow and complicated (I'm really not used to this, and I don't know commands :P) but at least, I can save some files.
If you read until there, thank you very much :)
My mains questions :
Remember that even if I really would like to save my data, I have very limited funds so I must always think with "limiting expenses as much as possible".
- I have my recovery DVDs that I burned when I got my computer. If I restore Windows (not the total recovery to factory settings which will erase everything, the other option) : does it wipe out only Windows file or at worst the whole C:\ partition but let my D:\ part full of data, or is it a nuke bomb and will erase my partition D:\ ? It specifies it would save my "personal files", but I'm not using the windows usual storage folders for them (my documents, my music, etc...) and not really trusting this statement. I know restoring windows could be a solution, but... my data !
- Do you think I can solve this without asking to a professional ? (hm...)
- Can I save my data myself ?
- Do you think my drive is simply dying ?
- Any advice ? Thoughts ?
Sorry if it's long & chaotic, but I'm struggling with that since Friday, and I am pretty desperate. Still, thanks a lot for reading, and eventually giving your opinion :) And keep in mind that I don't want to take too much time from anyone !
By the way, if I decide to go see someone at a local store, I'll tell you immediately of course, and will tell you how things evolve ;)
I only have one haste : that all of this ends, and my comp' runs again.
Note : Always back-up your data if you can. Always.
Edit : Now that everything is solved, I gathered the softwares and some links suggested along this thread, you can see that here :) Thanks to everyone who helped !
I'm not very good in computer things. I know some things but it's pretty limited. I did my best, but I know I certainly screwed some things in addition to the original issue :(
My comp' is a second hand comp', it runs under Windows 7 64bits and is a Packard Bell ixtreme M5850.
I have Kaspersky Internet Security, it was up to date and active.
There is one harddrive, with two partitions : "C:\" with windows on it, and "D:\" with ALL MY DATAS (spoiler : I would really like to save them)(believe it or not, it was planned to save them the day after... with a new little hardrive which arrived just after the beginning of the issue. Irony.).
So the chaotic story "summarized".
Friday, my comp started to lag. A lot. Very soon my disk usage went to 100%, always, without any process using it really. I managed to take a screenshot while I still could.
I stopped several windows services and tried some other things (I lost a lot of hours due to slowness).
But the problem was that everything was so slow I couldn't do anything anymore.
I still tried to use adwcleaner : it found h@tkeysh@@k.dll and something named "Trymedia", I deleted everything.
I tried a malwarebyte : it was stuck at the biggest part of the scan, but didn't found anything for all the first steps.
I tried to use a Ubuntu live dvd, it didn't worked (it gives me something a bit like this).
I managed to install the WD Lifeguard Diagnostic software with a quick scan : health of disc was at "Warning".
I tried a chkdsk command, and a sfc scannow thanks to some threads on the web. The chkdsk was awful : it found some corrupted files and at the beginning of 4th step... my harddrive did a very bad sound. I did a hard reset. I encountered an issue with BCD that I had to repair. I tried to do a windows repair with a "repair cd" : it doesn't even find Windows ! I used the dos command : partitions are here.
I fixed the mbr (I encountered several issues but can't remember all). I followed , it solved it thanks to [url=https://www.sevenforums.com/tutorials/20864-mbr-restore-windows-7-master-boot-record.html]this additional part. Because I have an EFI (I don't know what it is but I understood it was one of the things which complicated my situation : certainly preventing the use of a live dvd of ubuntu for example). I'm not sure I sorted things perfectly, but comp' was booting again on windows.
But still very (VERY) slowly (imagine 20 to 40 minutes to simply startup) : so back to 1st situation. I began to back-up some things. Copying wasn't too slow, but I had the feeling it was becoming worse. I shut it down for the night, tried it again this morning : launched copying... and it decided to reboot alone :3
I encountered even an issue of a system registry file "missing or corrupt" File:\Windows\System32\config\system". And I can't repair using a windows repair cd : it loops now indefinitely while trying to find the OS.
Now, it's really slower than ever. I tried an USB key of ubuntu (see here) : it didn't worked (it freeze). Tried same for Kaspersky recovery USB Key : doesn't work too.
Now, my computer is extremely slow, even for going in safe mode. I was really happy to see that I was able to see a command windows in the safe mode with prompt command, after more than 40 minutes of waiting.
I'm copying some really important files thanks to this. Yes, I'm backing up as much as I can thanks to a dos command. Folder by folder. It's slow and complicated (I'm really not used to this, and I don't know commands :P) but at least, I can save some files.
If you read until there, thank you very much :)
My mains questions :
Remember that even if I really would like to save my data, I have very limited funds so I must always think with "limiting expenses as much as possible".
- I have my recovery DVDs that I burned when I got my computer. If I restore Windows (not the total recovery to factory settings which will erase everything, the other option) : does it wipe out only Windows file or at worst the whole C:\ partition but let my D:\ part full of data, or is it a nuke bomb and will erase my partition D:\ ? It specifies it would save my "personal files", but I'm not using the windows usual storage folders for them (my documents, my music, etc...) and not really trusting this statement. I know restoring windows could be a solution, but... my data !
- Do you think I can solve this without asking to a professional ? (hm...)
- Can I save my data myself ?
- Do you think my drive is simply dying ?
- Any advice ? Thoughts ?
Sorry if it's long & chaotic, but I'm struggling with that since Friday, and I am pretty desperate. Still, thanks a lot for reading, and eventually giving your opinion :) And keep in mind that I don't want to take too much time from anyone !
By the way, if I decide to go see someone at a local store, I'll tell you immediately of course, and will tell you how things evolve ;)
I only have one haste : that all of this ends, and my comp' runs again.
Note : Always back-up your data if you can. Always.
Edit : Now that everything is solved, I gathered the softwares and some links suggested along this thread, you can see that here :) Thanks to everyone who helped !
Post edited August 21, 2017 by Splatsch